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cleanFiles/bookmap_SAP_Sales_and_Service_Cloud___Admin_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-10-30T06:58:51.000Z

Uncovering features and functions of SAP Sales and Service Cloud

Discovering resources

Introducing SAP Sales and Service Cloud

Configuring initial set up

Identifying Q-Gates steps

Preparing for the implementation project

Managing fine-tuning activities

Setting up the sales cycles and phases

Setting up the sales assistant

Preparing SAP Sales and Service Cloud to meet the customer's needs

Creating a new employee

Managing business roles

Setting up user access rights and restrictions

Creating and managing business roles

Discovering accounts and contacts

Discovering products and internal price lists

Setting up an organizational structure

Defining complex territory hierarchy structures

Managing master data

Integration with SAP S/4HANA and SAP CRM

Integration with Groupware

Integration with social media

Integration with SAP Field Service Management (SAP FSM)

Discovering integration

Utilizing data migration templates

Transferring data to SAP Sales and Service Cloud

Setting up workflows and approval processes

Customizing screens

Discovering mashups

Creating extension fields

Modifying page layouts

Configuring personalization and extensions

Discovering different mobile access options

Integrating mobile devices with SAP Sales and Service Cloud

Exploring the opportunity analysis report and viewing dashboards with KPIs

Creating custom reports

Utilizing reports and analytics

Determining go live activities

After Go-Live

Preparing to Go Live

SAP Sales and Service Cloud – Admin

This learning journey teaches you to configure features of SAP Sales and Service Cloud such as setting up the system, configuring fine tuning, personalizing features and getting ready for Go Live.