Introducing SAP Sales and Service Cloud

Preparing for the implementation project

Preparing SAP Sales and Service Cloud to meet the customer's needs

Creating and managing business roles

Managing master data

Discovering integration

Transferring data to SAP Sales and Service Cloud

Configuring personalization and extensions

Integrating mobile devices with SAP Sales and Service Cloud

Utilizing reports and analytics

Preparing to Go Live

Determining go live activities

Objective

After completing this lesson, you will be able to identify the roles and responsibilities and the change management process for go live.

Determining go live activities

Go-Live

Cutover of test data to production can be done in transports or migration templates.

Administrators can assemble all extensions or customizations in a single transport request to move them to a target system. This ensures the data is transported as one record. Some examples of items that can be transported are:

Business Roles
Language Adaptations
Form Templates
Code List Restrictions
Extension Fields
Organized Work Centers
Custom Work Center
Surveys
Workflow Rules
Custom Code Lists

Target tasks and target audience for the development tenant, test tenant, and production tenant.

Development Tenant:

Target Audience: Developers
Target Tasks: Development & Basic Scoping
(no configuration)
(no/basic integration)
(no reporting)
(no page layouts)

Test Tenant:

Target Audience: Consultants and Customer
Target Tasks: Create Reports, Create Page Layouts, Test Functionality, Test Integration

Production Tenant:

Target Audience: Consultants and Customer
Target Task: Productive use

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