Exploring Joule's Capabilities

Joule is built into all major SAP applications and available wherever you work. With a single click, or a simple prompt, you can ask Joule to handle everyday tasks, find data, or explain insights. Joule currently supports over 1,800 capabilities across SAP systems, covering around 80% of the most common business transactions.

Joule can perform thousands of everyday tasks—like entering time off, reviewing invoices, or managing deliveries—through simple natural language. Most users see productivity gains of around 30%. And with Joule Studio in SAP Build, organizations can even create custom skills tailored to their workflows and industries.

Explore More: To see Joule in action and learn how to get started, explore the Joule End-User Enablement Guide.LINK This interactive handbook provides an end-user overview, practical examples, and sample prompts to help you make the most of SAP’s AI copilot across applications.

For consultants and developers, Joule is more than an assistant—it’s a partner. It provides on-demand guidance during design, implementation, and customization, and can even generate or optimize code snippets. This helps teams deliver solutions faster, with fewer manual steps and greater accuracy.

Beyond individual tasks, Joule coordinates intelligent agents that work together across departments—automating workflows, sharing data, and optimizing decisions in real time. This means HR, finance, supply chain, and IT no longer work in silos but as one connected ecosystem.

Joule adapts to the needs of every user—offering the right support, in the right context:

• CHROs: Accelerate hiring, improve engagement, and deliver personalized employee experiences.
• CFOs: Automate financial processes, enhance compliance, and improve cash flow visibility.
• COOs: Optimize logistics, forecasting, and inventory planning in real time.
• Developers: Generate and validate code faster and streamline app development.
• Consultants: Access instant insights and documentation, cutting research and project delivery time.

SAP’s user experience has continuously evolved to make work simpler, faster, and more intuitive.

Now, Joule takes this evolution a step further. As SAP’s new AI-powered experience layer, Joule reimagines how people interact with business systems. You can talk to Joule directly—from your browser, mobile device, or desktop—in multiple languages, and receive instant, contextual responses. It’s not just a new interface—it’s a new way of working.

Modern organizations use a mix of SAP and non-SAP tools to run their business. Joule helps connect these worlds—bringing data and processes together so users can act faster, wherever they work.

To deliver real business value, Joule doesn’t work in isolation—it works with you across systems. Thanks to its integration with WalkMe, Joule can guide you inside any application, providing context-aware help and recommendations exactly where you need them.

This integration extends Joule’s reach beyond SAP Business Suite—so it’s always by your side, seeing what you see and helping you take the next step instantly.

Joule follows your work across SAP and third-party systems. It uses context from active applications to surface insights, connect data, and streamline workflows. For example, when working in ServiceNow, you can access a Joule action bar—powered by WalkMe—that appears at the bottom of your screen, ready to guide or automate your next step.

This demo shows how Joule along with WalkMe helps in automating tasks across various applications.

Joule is also integrated with Microsoft 365 Copilot, creating a bridge between SAP and Microsoft environments. This lets employees choose where they work best—whether inside SAP or within familiar Microsoft 365 tools.

You can access SAP data and tasks directly through Microsoft 365 using Joule or pull Microsoft 365 information and workflows right into your SAP workspace.

This two-way integration ensures you can work in the environment that suits your task without switching tools or losing context. Joule brings everything you need together, helping you work more efficiently and intuitively.

This demo shows how a 1:1 meeting in Microsoft Teams becomes an actionable development plan in SAP SuccessFactors - with help from Joule.

If Joule is everywhere, it should also understand everything that matters to your business. Joule already answers questions using both structured and unstructured data—from procurement details to company policies—so you can get reliable insights without searching across systems.

To make Joule’s answers even smarter, SAP has partnered with Perplexity. Together, they combine SAP’s trusted business data with Perplexity’s advanced real-time search capabilities, uniting structured and unstructured information into one powerful source of truth.

Using SAP Business Data Cloud, SAP Knowledge Graph, and Perplexity’s technology, Joule seamlessly merges your internal business data with external market insights—delivering accurate, contextual answers in real time.

And this is just the beginning—SAP continues to expand Joule’s capabilities across all cloud applications, ensuring that wherever you work, Joule is there to help.

What does this mean for your business? Joule connects people, data, and workflows so every department—from finance to HR to supply chain—can work together seamlessly to deliver results faster.

• How it helps you: Deploy AI agents that understand your business logic.
• Break down silos with collaborative agents that operate across functions.
• Build and customize agents easily using Joule Studio’s low-code tools.

• In practice: Multi-agent orchestration dynamically brings together teams of AI agents across supply chain, finance, HR, and more to solve cross-department challenges.
• SAP Knowledge Graph with SAP Business Data Cloud: provides deep reasoning and context for enterprise data.
• Joule Studio: empowers teams to extend and customize agents with minimal effort. Example: A procurement sourcing agent autonomously evaluates supplier risk, scores options, and recommends next steps— helping teams shorten sourcing cycles and accelerate time-to-value.

What does this mean for your business: Joule helps every employee focus on impact instead of admin. It automates repetitive work, provides smart suggestions, and makes collaboration more intuitive.

• How it helps you: Recommends the next best actions directly in the flow of work.
• Automates everyday tasks across systems.
• Enables real-time, cross-team collaboration.

• In practice: The Joule Action Bar recognizes what you’re working on and suggests relevant automations or insights.
• Over 1,800 task automation skills: already cover about 80% of daily SAP tasks.
• Mobile ready: Joule works on the go through SAP Mobile Start, using voice or text commands. Example: In SAP SuccessFactors, Joule helps HR managers create job posts, shortlist applicants, and generate feedback summaries—reducing time-to-hire by up to 80%.

What this means for your business: Joule gives you access to fast, trustworthy insights—instantly and in context. You don’t need to search for answers or build queries; Joule understands your business and speaks your language.

• How it helps you: Provides real-time, contextual analytics.
• Combines structured and unstructured data for a full picture. Makes advanced decision intelligence accessible to everyone.

• In practice: Natural language Q&A: Ask questions like "What’s our forecasted cash flow?" and get clear, grounded answers.
• Document Grounding: Joule extracts insights from SharePoint and other repositories.
• SAP Knowledge Graph: Ensures every response is linked to reliable business context.

Example: In SAP Analytics Cloud, users can simply ask Joule questions and instantly get chart-ready, contextual answers – no query language required, no technical steps, just answers that make sense.

What this means for your business: Joule is built for trust. It’s simple to access, available anywhere, and backed by SAP’s highest security and governance standards.

• How it helps you: offers a unified UI across SAP, Microsoft 365, and mobile devices
• Protects your data with enterprise-grade compliance and governance
• Ensures full transparency and responsible AI use.
• In practice: Single cross-application architecture: Joule works across SAP and Microsoft apps.
• Strict data protection: Joule inherits SAP’s strict access controls and never uses customer data to train models.
• Responsible AI: All AI features follow SAP’s Responsible AI framework and UNESCO ethics principles.

Example: You can access Joule directly from Microsoft Teams or Outlook—completing SAP tasks, checking reports, or approving workflows—without switching apps or logging in multiple times.

Joule stands out because it combines intelligence with experience:

• Proactive guidance: The Joule Action Bar suggests the next best step in real time.
• Conversational help: Joule answers "how do I…" questions instantly, using SAP Help trusted documentation.
• Smart navigation: Joule guides you directly to the right app or screen for your next task.
• Grounded insights: Joule extracts and contextualizes information from business documents in SharePoint and other repositories.
• Built-in-trust: Every Joule capability follows SAP’s Responsible AI standards and UNESCO principles for ethical technology.

Joule is SAP’s enterprise-grade AI copilot that brings intelligence to every interaction. Embedded across SAP’s cloud solutions—and integrated with tools like Microsoft 365 and WalkMe—Joule helps teams achieve cross-enterprise outcomes, greater agility, and data-driven insight, all within a secure, trusted environment. With natural-language interaction, guided navigation, and contextual recommendations, Joule turns complexity into clarity and makes work feel effortless across the enterprise.