Creating a Request Using Request Assistant

Objective

After completing this lesson, you will be able to create a Request using Request Assistant in the Professional Edition of Concur Request.

How to Create a request using Request Assistant

In this example, a user must travel from Seattle to Miami to attend some sales meetings. They will use the Request Assistant feature to generate estimates for their trip. They will need to book a flight, rent a car, and book a hotel.

Note

The process below starts on the Request Header screen of a new request,

Steps

  1. Complete all of the necessary fields and then scroll down. When Request Assistant is being used, the Start Date, End Date, Departure City, and Main Destination City fields must be completed.

    Screenshot showing the request header form with the Start Date, End Date, Departure City, and Main Destination City fields highlighted. The vertical scroll bar is also highlighted.
  2. Select the travel options you would like the system to generate estimates for, and then select the Generate Estimate button. In this example, we will select the Flight, Car Rental, and Hotel options.

    Screnshot showing the Flight, Car Rental, and Hotel options selected and highlighted. The Generate Estimate button is also highlighted.
  3. If this is the first time the user is using the Request Assistant feature, they will see a dialog informing them that Artificial Intelligence (AI) is used to generate the estimates. In this example, we will select the Don't show this message again checkbox and then the OK button.

    Screenshot showing the Don't show this message again checkbox and OK button highlighted.
  4. The estimates are displayed. Review the estimates and use the Show Additional Criteria options to create more accurate estimates.

    Screenshot showing the Show Additional Criteria options highlighted.
  5. In this example, the traveler is allowed to book a premium economy flight and would like a nonstop flight. They would also prefer a mid-size car and a 3-star rated hotel. Use the dropdowns to select the appropriate options and then select the Regenerate button.

    Screenshot showing the updated travel options highlighted. The Regenerate button is also highlighted.
  6. Review the updated travel estimates and select the Create Request button to create the request based on the new estimates.

    Screenshot showing the updated estimates. The Create Request button is highlighted.

Result

The request is created with expenses for each of the previously selected items. The user can modify the details of each expense by selecting each one to open and view the details, if needed. They can use the Add button to add more expenses, as well as the dropdowns to make additional updates to the request prior to submission.

Screenshot showing the created request. The expenses, Add button, and dropdown menus are highlighted.

Summary

  • Complete all required trip details to use Request Assistant, including travel dates and destination cities.
  • Select the travel options for which you need estimates, such as flights, car rentals, or hotels.
  • Adjust additional criteria to refine your travel estimates, like flight class, car type, or hotel rating.
  • Review the generated estimates, then create the request based on your selected options and preferences.
  • Edit, add, or update expenses in the request before final submission as needed.

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