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Identificação do escopo de suporte

Introdução ao SAP for Me

Uso do dashboard de insights do cliente

Uso da pesquisa inteligente

Utilizando o Built-In Support

Utilização do SAP Support Portal

Interagir com a SAP Community

Acesso ao conhecimento do produto

Utilização da base de conhecimentos

Resolver problemas com ferramentas de diagnóstico e solução de problemas

Avaliação

Uso do suporte self-service para evitar casos

Obtendo suporte por meio do Customer Interaction Center

Utilizando Expert Chat

Utilização do Schedule an Expert

Uso do Schedule a Manager

Fornecimento de feedback por meio da pesquisa de interação de suporte da SAP (SIS)

Uso de canais de suporte em tempo real

Utilizando o aplicativo Obter suporte do SAP for Me

Uso do suporte bidirecional

Uso de respostas guiadas

Usando o assistente de suporte

Usando o assistente de log de suporte

Utilização da comparação de soluções de mensagens

Uso do suporte guiado por IA ao criar casos

Descobrindo o SAP Cloud ALM

Simplificando a implementação do projeto

Garantindo operações de negócios tranquilas

Otimização da entrega do serviço

Adotando o SAP Cloud ALM

Explorar o SAP Cloud ALM

Trabalhando com o SAP Procurement Support

Como trabalhar com o SAP Concur Support

Utilização do suporte da SAP específico de cenário

Melhorar a experiência do cliente por meio de uma colaboração efetiva de suporte entre a SAP e os parceiros da SAP

Colaboração efetiva de suporte entre a SAP e os parceiros da SAP - Capacitação para parceiros de serviços da SAP

Aprimorando os recursos de suporte com parceiros da SAP

Introdução ao suporte da SAP (Support Accreditation)

<p>This course is targeted at end users, key users, partners, and SAP consultants. It explains how best to leverage SAP’s support channels and tools and provide learning opportunities for SAP cloud solutions.&nbsp;</p>