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Overview

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Products and Roles

cleanFiles/CLS01_zh-CN_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-12-01T21:11:40.000Z

Identifying Scope of Support

Introducing SAP for Me

Using Customer Insights Dashboard

Using Intelligent Search

Using Built-In Support

Using the SAP Support Portal

Engaging with SAP Community

Accessing Product Knowledge

Using Knowledge Base

Resolving Issues with Troubleshooting and Diagnostic Tools

评估

使用自助服务支持防止出现案例

Getting Support through Customer Interaction Center

Using Expert Chat

Using Schedule an Expert

Using Schedule a Manager

Providing Feedback via the SAP Support Interaction Survey (SIS)

使用实时支持渠道

Using SAP for Me's Get Support Application

Using Bi-Directional Support

Using Guided Answers

Using Support Assistant

Using the Support Log Assistant

Using Incident Solution Matching

创建案例时使用 AI 指导支持

Discovering SAP Cloud ALM

Streamlining Project Implementation

Ensuring Smooth Business Operations

Optimizing Service Delivery

Adopting SAP Cloud ALM

了解 SAP Cloud ALM

Working with SAP Procurement Support

Working with SAP Concur Support

使用场景特定的 SAP 支持

Elevating customer experience through an effective support collaboration between SAP and SAP partners

Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners

借助 SAP 合作伙伴增强支持功能

SAP 支持入门（支持认证）

This course is targeted at end users, key users, partners, and SAP consultants. It explains how best to leverage SAP’s support channels and tools and provide learning opportunities for SAP cloud solutions.&nbsp;