Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What does the support log assistant search for within your files?

Choose the correct answer.

Software version

Deployment date

Known issues and errors that have documented solutions

Project schedule

What is bi-directional support?

Choose the correct answer.

A customer service approach that uses AI and proactive outreach to predict and prevent issues

A customer service approach that only reacts to issues after they occur

A customer service approach that focuses on minimizing disruptions and downtime

A customer service approach that requires customers to initiate contact for support

When using support assistant to create a case, you may not have to submit a case because:

Choose the correct answer.

The auto-generate feature creates the case for you based on previously submitted cases.

An engineer will chat with you in real-time to resolve your issue.

You can instead Schedule an Expert to call you directly to discuss the issue.

Support assistant offers recommended content, which may provide a solution to your issue.

Where can Guided Answers be accessed?

Choose the correct answer.

Guided Answers link from SAP Support Portal

Direct access to Guided Answers

SAP Support Portal using the search function

Knowledge base through header navigation

All of the above

The ‘Get Support‘ application helps to resolve a support issue in real time or reach SAP experts with relevant information through an AI-enabled framework.

Choose the correct answer.

True

False

What are the key benefits of using the support log assistant's automated scan capabilities?

There are two correct answers.

Helps speed up issue resolution time

Automatic code correction

24/7 access to expert-level file analysis

For Guided Answers, which of the following statements is true?

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It is a powerful tool for rapidly implementing specific SAP Notes.

It provides multiple solutions for complex issues.

It is a live channel to receive updates.

How can you refine your solutions in the 'Preventative KBA & Notes' card?

Choose the correct answer.

By clicking the respective column header to sort the list

By using the filters Component and Type

By using the search function to narrow down the list

All of the above

What additional things will a support engineer see when a customer uses support assistant to create a case?

Choose the correct answer.

Path chosen, questions answered, content clicked, summary and description

System ID, open connections, additional contact info

Product version, operating system, hardware details, database type

Video conferencing details, date and time, invitees

10.

What support channels are accessible from the ‘Get Support’ application?

There are five correct answers.

Expert Chat

Schedule a Manager

SAP Support Portal

SAP Community

Ask an Expert Peer

Case