| In this course, you will be able to: - Explain the key concepts of ESM, differentiate it from Service Cloud Version 2, and describe its core functionalities and purpose within an organization.
- Configure and utilize self-service features within ESM.
- Configure and implement forms within ESM to streamline service requests.
- Effectively identify opportunities, explain the necessary components, and recognize the configuration steps to perform integrations between ESM, SAP Integration Suite, and S/4HANA Public Cloud.
- Effectively manage and integrate business documents by understanding their purpose, configuring dynamic data sources, assigning API calls, and extracting business information in ESM.
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