Implementing SAP Enterprise Service Management | ZH

In this course, you will be able to:

• Explain the key concepts of ESM, differentiate it from Service Cloud Version 2, and describe its core functionalities and purpose within an organization.
• Configure and utilize self-service features within ESM.
• Configure and implement forms within ESM to streamline service requests.
• Effectively identify opportunities, explain the necessary components, and recognize the configuration steps to perform integrations between ESM, SAP Integration Suite, and S/4HANA Public Cloud.
• Effectively manage and integrate business documents by understanding their purpose, configuring dynamic data sources, assigning API calls, and extracting business information in ESM.