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Operating with SAP Cloud ALM
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Describing Business Service Management and Event Management
Introducing SAP Cloud ALM for Operations
Explaining SAP Cloud ALM for Operations in a Nutshell
20 min
Access to the SAP Cloud ALM Demo System
5 min
Landscape Management & Architecture
20 min
Quiz
Using Monitoring and Analysis
Describe User Interface
11 min
Business Process Monitoring
40 min
Integration & Exception Monitoring
35 min
Real User Monitoring
42 min
Synthetic User Monitoring
30 min
Job & Automation Monitoring
33 min
Configuration & Security Analysis
30 min
Health Monitoring
30 min
Quiz
Describing Business Service Management and Event Management
Business Service Management
40 min
Intelligent Event Processing
25 min
Alert and Notification Management
30 min
Quiz
Explaining Integration
Operations Automation
20 min
SAP Cloud ALM APIs for Operations
30 min
Chat and Ticket Integration
10 min
SAP Focused Run Integration
10 min
Quiz
Summarizing and Giving an Outlook
Summarizing the benefits of SAP Cloud ALM for Operations
10 min
Review the Delivery Strategy, examine the SAP Road Map Explorer, and collect additional relevant information.
20 min
Quiz
Introducing SAP Cloud ALM for Operations
Explaining SAP Cloud ALM for Operations in a Nutshell
20 min
Access to the SAP Cloud ALM Demo System
5 min
Landscape Management & Architecture
20 min
Quiz
Using Monitoring and Analysis
Describe User Interface
11 min
Business Process Monitoring
40 min
Integration & Exception Monitoring
35 min
Real User Monitoring
42 min
Synthetic User Monitoring
30 min
Job & Automation Monitoring
33 min
Configuration & Security Analysis
30 min
Health Monitoring
30 min
Quiz
Describing Business Service Management and Event Management
Business Service Management
40 min
Intelligent Event Processing
25 min
Alert and Notification Management
30 min
Quiz
Explaining Integration
Operations Automation
20 min
SAP Cloud ALM APIs for Operations
30 min
Chat and Ticket Integration
10 min
SAP Focused Run Integration
10 min
Quiz
Summarizing and Giving an Outlook
Summarizing the benefits of SAP Cloud ALM for Operations
10 min
Review the Delivery Strategy, examine the SAP Road Map Explorer, and collect additional relevant information.
20 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
What are the capabilities of business service management?
There are three correct answers.
The processing of maintenance, disruptions, degradation, and communication events as exposed by the Cloud Availability Center
The propagation of received events from technical service to business service level
The definition of customer-specific operation events at business service level
The restarting of the customer’s cloud tenants
The extension of the customer’s cloud tenant subscriptions
2.
What is the data provider for Alert and Notification Management?
Choose the correct answer.
Intelligent Event Processing
The SAP Cloud ALM monitoring applications
Landscape Management
Business Service Management
3.
Which steps are part of the Intelligent Event Processing lifecycle?
There are three correct answers.
Event creation
Event decisioning
Event processing
Event feedback
Even reaction
4.
Which of the following event actions can directly be triggered by Intelligent Event Processing?
There are three correct answers.
Alerting
Notifications
Destination handling
Automatic monitoring reconfiguration
Operation Automation
5.
What are some of the actions you can perform in the alert details?
There are three correct answers.
Confirm an alert
Start an operation flow
Start a guided procedure
Send a notification
Create a change request
6.
How can you opt-out of email notifications from SAP Cloud ALM?
Choose the correct answer.
Select the opt-out option provided with each notification
Send an email containing the word STOP to SAP Cloud ALM
Turn off all alerts that you are assigned to
Deactivate all event rules for which you are the recipient
7.
What information can be found in the event calendar?
There are two correct answers.
Events propagated via the Cloud Availability Center
Custom events created by the customer
Events created by Change Management
Work modes scheduled for cloud services
Tasks created by Operation Management
8.
What is alert management?
Choose the correct answer.
The efficient management of alerts created by the various monitoring applications in SAP Cloud ALM using application-specific alert inboxes
The efficient management of alerts created by the various monitoring applications in SAP Cloud ALM using a central alert inbox
The management of recipients for SAP Cloud ALM alerts and notifications
The efficient reporting on alerts created by the various monitoring applications in SAP Cloud ALM
9.
Which steps are necessary to add a recipient to Notification Management in SAP Cloud ALM?
There are two correct answers.
Add a new recipient in Notification Management
Send a one-time verification code to the recipient
The recipient has to consent to the email notifications
The recipient has to log on to SAP Cloud ALM at least once
Create a user for the recipient in SAP Cloud ALM
10.
How many announcements can a degradation event have?
Choose the correct answer.
One
Up to five
Degradation events never have announcements
Up to ten