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Operating with SAP Cloud ALM
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Explaining Integration
Introducing SAP Cloud ALM for Operations
Explaining SAP Cloud ALM for Operations in a Nutshell
20 min
Access to the SAP Cloud ALM Demo System
5 min
Landscape Management & Architecture
20 min
Quiz
Using Monitoring and Analysis
Describe User Interface
11 min
Business Process Monitoring
40 min
Integration & Exception Monitoring
35 min
Real User Monitoring
42 min
Synthetic User Monitoring
30 min
Job & Automation Monitoring
33 min
Configuration & Security Analysis
30 min
Health Monitoring
30 min
Quiz
Describing Business Service Management and Event Management
Business Service Management
40 min
Intelligent Event Processing
25 min
Alert and Notification Management
30 min
Quiz
Explaining Integration
Operations Automation
20 min
SAP Cloud ALM APIs for Operations
30 min
Chat and Ticket Integration
10 min
SAP Focused Run Integration
10 min
Quiz
Summarizing and Giving an Outlook
Summarizing the benefits of SAP Cloud ALM for Operations
10 min
Review the Delivery Strategy, examine the SAP Road Map Explorer, and collect additional relevant information.
20 min
Quiz
Introducing SAP Cloud ALM for Operations
Explaining SAP Cloud ALM for Operations in a Nutshell
20 min
Access to the SAP Cloud ALM Demo System
5 min
Landscape Management & Architecture
20 min
Quiz
Using Monitoring and Analysis
Describe User Interface
11 min
Business Process Monitoring
40 min
Integration & Exception Monitoring
35 min
Real User Monitoring
42 min
Synthetic User Monitoring
30 min
Job & Automation Monitoring
33 min
Configuration & Security Analysis
30 min
Health Monitoring
30 min
Quiz
Describing Business Service Management and Event Management
Business Service Management
40 min
Intelligent Event Processing
25 min
Alert and Notification Management
30 min
Quiz
Explaining Integration
Operations Automation
20 min
SAP Cloud ALM APIs for Operations
30 min
Chat and Ticket Integration
10 min
SAP Focused Run Integration
10 min
Quiz
Summarizing and Giving an Outlook
Summarizing the benefits of SAP Cloud ALM for Operations
10 min
Review the Delivery Strategy, examine the SAP Road Map Explorer, and collect additional relevant information.
20 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 8 right to pass this unit.
1.
With which applications does operation automation integrate?
There are three correct answers.
SAP Business Workflow
SAP Intelligent Robotic Process Automation
SAP Automation Pilot
Guided procedures in SAP Solution Manager
SAP Workflow Management
2.
Where can you find detailed description of most APIs?
Choose the correct answer.
SAP Central API Repository
SAP Service Marketplace
SAP Business Accelerator Hub
SAP Notes
3.
In which ways can operation flows be triggered?
There are three correct answers.
Automatically as a reaction to an event
Manually from an alert in the alert inbox
Manually from an alert in the alert email
From the operation automation application
From the external automation engine
4.
Which kind of different API types are available in SAP Cloud ALM?
There are three correct answers.
Transactional API
Composite API
Analytics API
RAW data API
AsyncAPI
5.
Which forms of OpenTelemetry data exist?
There are three correct answers.
Schematics
Logs
Instances
Metrics
Traces
6.
Which software is usually needed to establish the connection between SAP Cloud ALM and SAP Focused Run at the customer site?
Choose the correct answer.
Simple Diagnostics Agent
SAP Cloud ALM APIs
Cloud Connector
Host Agent
7.
What can you automate with operation automation?
There are two correct answers.
Problem resolution procedures
Standard operational procedures
Root cause analysis
System and services monitoring
Business process documentation
8.
Which integration from SAP Cloud ALM to external tools is always bi-directional?
Choose the correct answer.
Grafana
Third-party ticket system
Third-party chat system
External Email system
9.
Where can you find detailed description of most APIs?
Choose the correct answer.
SAP Central API Repository
SAP Service Marketplace
SAP Business Accelerator Hub
SAP Notes
10.
What is one of the prerequisites for operation automation?
Choose the correct answer.
The customer needs to have a subscription for the relevant external automation engine.
The operation flow must be imported into SAP Cloud ALM.
The managed systems and services must be connected to SAP Cloud ALM.
The customer must set up business service management in SAP Cloud ALM.