Objective
During the Delivery to Support Handover, the customer and solution transfer from implementation team operations to the production support environment.
As part of this deliverable, the SAP Ariba Support team engages with the implementation team and the customer to learn about the solution go-live and review the SAP Ariba Customer Support procedures and tools.
The purpose of this handover is for support services to introduce themselves and take ownership of the support and monitoring of the Production system. Since the system is a cloud system, it is important that the customer knows who will be supporting the system from SAP and the proper methods of engaging with them when concerns, questions or problems arise.
The support organization will schedule and conduct the meeting prior to go-live.
As part of the Go Live process, it's important to know how to utilize the services of SAP Ariba Customer Support. The Go Live: Working with SAP Ariba Customer Support presentation provides an illustrated, in-depth understanding of the Customer Support teams and how to collaborate with them to effectively resolve issues, how to enhance self-service knowledge through a variety of webinars and tutorials, and how to contribute your own experiences to our user community to guide others.
For more information on how to register or view an on-demand recording of this presentation, visit the Working with Support tile on the SAP Ariba Connect platform.
The Production Support after Go Live deliverable confirms that the resources and processes exist for ongoing support of the SAP Ariba solution.
There are ample possibilities for ongoing learning throughout a customer's lifecycle. Customers can share their experiences by means of peer-matched learning, community user groups, and Value and Innovation in Practice (VIP) events.
For specific, operational, or how-to questions, customers can use the SAP Ariba knowledge base, wiki pages, and community discussion forums.