Technical Details
- Applicable Products
- SAP Ariba Buying and Invoicing
- SAP Ariba Invoice Management
- SAP Ariba Contract Invoicing
- User Type
- Buyer
- Enablement Model
- Automatically on
Description
When users deny an invoice created on SAP Business Network, they can now add a comment that's visible to the supplier to explain the reason for the denial. Comments to suppliers can be made mandatory by an administrator.
Suppliers can view the comments on the invoice in their SAP Business Network account.
Note
This feature pertains to invoice (INV) documents only. A similar capability already exists for rejecting invoice reconciliation (IR) documents.
Customer Benefits
With this feature, buyers can enter comments during the invoice denial process which will be sent to the supplier on SAP Business Network so that they know the reason for the invoice rejection.
Feature Details
User Interface Changes
When a user denies an invoice in the user interface, the dialog box for adding comments includes a new text field for adding comments to the supplier, as shown in Figure 1.
Administrator Changes
By default, users aren't required to include comments to suppliers when denying an invoice. To require comments to the supplier in the user interface, and to require comments to the supplier through email approval, set the self-service Intelligent Configuration Manager parameter Require comments to supplier for invoice denial (Application.Invoicing.RequireCommentsToSupplierOnInvoiceDenial).