Describing Key Considerations

• Verify will only evaluate receipts attached at the line item level.
• Verify will not process poor-quality receipts or multiple receipt images.
• Documentation requirements, such as requiring receipts before submission, must be handled in Concur Expense.
• Enforce the receipt images; if the expense type does not require receipts, no check will run for it.

The Expense Audit Required field is updated under User Administration. The default setting for this field is Audit required conditionally. For users who should be excluded from Verify checks, update the Expense Audit Required field to Audit Never Required. Verify checks will not apply to users with this setting.

• Configure the Traveler Name check only for travel-related expenses such as air/flight, car, rental, and hotel.
• Configure the Duplicate Meal Claim and Unreasonable Amount checks only for meal-related expense types, including those from the Entertainment spend category. Also, Attendees must be configured by the expense administrator with the SYSEMP Attendee Type Code.
• Ensure City is required for any expense types you want to include. For example, the Unreasonable Amount, Duplicate Meal Claim, and Duplicate Transaction checks require users to provide the location in the City field.
• Configure expense types explicitly by meal type instead of generic. The Unreasonable Amount check is based on Meal Type. Users must select a specific meal, such as Breakfast, Lunch, and Dinner, for more accurate results.

Before activating Verify service for your company, your SAP Concur coach is responsible for troubleshooting issues.

After activation, you will transition to the support team. You need to open a case with the Verify Support team to troubleshoot issues.

Navigate to the SAP Concur home page.

Select Contact Support.

The following fields must be completed to ensure the case is routed to the Verify Support team.

1. Case Topic: Expense
2. Subject: Verify Service
3. Case Type: Audit Questions