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SAP Learning Class | Exploring SAP Customer Data Platform Essentials

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Getting Started With SAP Customer Data Platform

Discovering the SAP Customer Data Platform execution flow and use case

Executing CDP Data Ingestion

Defining Identity Resolution

Creating Data Insights

Managing Engagement and Activation

Designing Journeys and Flows

Explore SAP Customer Data Platform Essentials

This learning journey will guide you through the foundations of SAP Customer Data Platform and help you evaluate the functionalities for your implementation scenarios.

Welcome to SAP Learning with the SAP Customer Data Platform. This learning journey is designed for new users, whether you're a solution architect, business end user, technical or functional consultant. Begin by learning the three core pillars of the SAP Customer Data Platform. Discover the SAP Customer Data Platform execution flow and evaluate customer data strategy with relevant use cases. And get familiar with SAP Customer Data Platform's four-step process. With seven guided units in a self-paced learning journey, you'll be able to execute SAP Customer Data Platform's data ingestion, define identity resolution, create data insights, initiate audience engagement and activation, and design CX journeys and flows. Knowledge checks are there in each lesson to help you along the way. What are you waiting for? Get the journey started with Explore SAP Customer Data Platform Essentials.

Attend this Live Session to get an introduction on the capabilities of the SAP Customer Data Platform (CDP) through explanations and live demos.&nbsp;

Topics covered: understanding of how to design customer schema, including profile schema and activity schema, and how to connect and ingest customer data from various source applications, persist the data in CDP and also activated the customer journey via the connected destination applications based on the processing purposed you will define in CDP.

Then based on the schema and ingested data you can define customer segments and activity indicators. Next you will be able to personalize the customer experience by creating audiences and customer journeys.

During the session, the Connector Studio and the Ingest/Query APIs will be also discussed and demostrated.&nbsp;

SAP Customer Data Platform Essentials

In this session you will learn about the SAP Clean Core strategy for extending SAP Customer Experience solutions, and the different options you have to extend SAP Customer Experience Solutions. &nbsp;Topics include:

1. What is SAP Clean Core 
2. SAP Customer Experience Extensibility options&nbsp; 
2.1 Use Cases 
2.2 Extensibility Types 
3. SAP Customer Experience Extensibility Demos 
3.1 SAP Commerce Cloud 
3.2 SAP Sales and Service Cloud 
3.3 SAP Emarsys 
3.4 SAP Customer Data Solutions 
4. Learning Resources

&nbsp;

Discover Clean Core for extending SAP Customer Experience Solutions

In this live session, you will get an introduction to the SAP Customer Data Platform (CDP) capabilities through explanations and demos.&nbsp; The session covers how to design customer schema, connect, and ingest customer data from various source applications, persist the data in CDP, and activate the customer journey via connected destination applications.&nbsp; You will then learn how to define customer segments and activity indicators and create audiences and customer journeys to personalize the customer experience. Connector Studio and the Ingest/Query APIs will also be covered.

&nbsp;

Today&rsquo;s business landscape is changing dramatically, as are your customers&rsquo; expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include: 
- SAP Training and Adoption concepts 
- SAP Customer Experience Solutions learning portfolio offering: 
&nbsp; &nbsp;- SAP Commerce Cloud 
&nbsp; &nbsp;- SAP Customer Data 
&nbsp; &nbsp;- SAP Sales Cloud 
&nbsp; &nbsp;- SAP Service Cloud 
&nbsp; &nbsp;- SAP Emarsys and SAP Marketing Cloud 
&nbsp; &nbsp;- SAP Customer Experience Solutions &ndash; Integration and Extensibility 
- Other learning resources

&nbsp;

Grow your Skills in SAP Customer Experience Solutions

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam. 
The following concepts will be covered: 
- About the C_C4HCX certification 
- General Information 
- Exam Information 
- All Topics Walkthrough 
&nbsp; - SAP Extension Suite 
&nbsp; - SAP Integration Suite 
&nbsp; - SAP Sales and Service Cloud 
&nbsp; - SAP Customer Data Cloud 
&nbsp; - SAP Commerce Cloud 
&nbsp; - SAP Marketing Cloud and Emarsys 
&nbsp; - The Intelligent Enterprise 
- Simulation mode: Sample questions 
- Further Resources

&nbsp;

Learning Objective:

After participating in this live session, you will understand the format, scope and process to prepare for the SAP CX Solution Architect certification.

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: 
- SAP Learning concepts and types of resource 
- SAP Customer Experience Solutions - Integration and Extensibility roles 
- Resources for Developers&nbsp; 
- Resources for Administrators&nbsp; 
- Resources for Architects 
- Other learning resources 
- Questions and suggestions

&nbsp;

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

&nbsp;

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – Integration and Extensibility Options

In this live session you will learn about the capabilities of SAP Customer Data Platform Groups and Relationships, and how they apply to cover B2B scenarios for Accounts (customer companies) &nbsp;and B2B Activity Data. The session will also include an end-to-end demo with a straightforward common B2B scenario covering Order Activity for Regions, Accounts, and B2B Customers. 
Topics will include: 
- Getting to know SAP CDP: Introduction and Capabilities 
- Explaining Groups and Relationships 
- An end-to-end B2B CDP use case: Order Activity per Regions, Accounts, and B2B Customers 
- General discussion on B2B scenarios and use-cases with the audience: questions and answers

&nbsp;

B2B for SAP Customer Data Platform

SAP Customer Data Platform Implementation Training

SAP Customer Data Platform Implementation Training

Explore SAP Customer Data Platform Essentials

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Exploring SAP Customer Data Platform Essentials

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