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Scrolling Tab | Explore the Lead to Cash Business Process in SAP Customer Experience

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cleanFiles/bookmap_Exploring_the_Lead_to_Cash_Business_Proces_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-11-08T16:15:26.000Z

Introducing the Intelligent Enterprise

Describing the Major Business Processes Within the Intelligent Enterprise

Identifying the Solutions in the SAP Customer Experience Portfolio

Assessment

Discovering the Intelligent Enterprise

Introducing Artificial Intelligence Strategy at SAP

Applying Artificial Intelligence at SAP Customer Experience

Exploring the Use of Artificial Intelligence in SAP CX

Describing the SAP Lead to Cash Business Process and its Stages

cleanFiles/bookmap_Deep_Dive_into_Lead-to-Casg_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-02-02T11:08:47.000Z

Presenting the Business Case of Pronto Hardware Corporation

Examining the SAP Lead to Cash Business Process

Describing Contact to Lead Stage

cleanFiles/bookmap_Deep_Dive_into_Lead-to-Casg_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-01-28T03:45:22.000Z

Managing Contacts in the Business Case

Leveraging AI within the Contact to Lead stage

Interpreting the Contact to Lead Stage

Describing the Lead to Opportunity Stage

Managing Leads in the Sample Business Case

Leveraging AI within the Lead to Opportunity stage

Summarizing the Lead to Opportunity Stage

Describing the Opportunity to Quote Stage

Managing Opportunities in the Sample Business Case

Leveraging AI within the Opportunity to Quote Stage

Interpreting the Opportunity to Quote Stage

Describing the Quote to Order Stage

Managing Quotes in the Sample Business Case

Leveraging AI within the Quote to Order Stage

Explaining the Quote to Order Stage

Describing the Order to Cash Stage

Managing Orders in the Sample Business Case

Leveraging AI within the Order to Cash Stage

Discussing the Order to Cash Stage

Discovering Lead to Cash Variations

Giving an Overview of Lead to Cash Variations

Examining the Demand Chain Stages

Putting it All Together

Exploring the Lead to Cash Business Process in SAP Customer Experience 

This learning journey will guide you through the Lead to Cash business process in the Intelligent Enterprise, as well the way SAP Customer Experience and SAP S/4HANA solutions operate together to implement them and how AI leverages its use cases.

1_4ddpke3r (video-connector) - 2024-11-11T01:58:22.592Z

Exploring the Lead to Cash Business Process in SAP Customer Experience Teaser Video

Welcome to our course, Exploring the Lead to Cash Business Process in  SAP Customer Experience.  This course takes a closer look at The Intelligent Enterprise, SAP's approach to seamlessly connect experiences and operations. It does this by: Using AI powered business processes  Creating industry specific solutions​ Applying business transformation management solutions The Business Technology Platform​ Utilizing a suite of applications all in a well-integrated manner. The entire concept of The Intelligent Enterprise strategy is abroad SAP initiative. The Lead to Cash process is a crucial business process of this approach. Just to clarify there are four main business process flows within The Intelligent Enterprise. Lead a Cash is one of them. Lead-to-Cash is a flexible, business process that merges multiple SAP Customer Experience solutions. It takes care of the whole business journey from the first interaction with a potential customer to successfully completing their order and delivering the service they need. Besides the Lead to Cash process we cover in this training there are Recruit to Retire, Source to Pay and Design to Operate.​ This course is designed specifically for beginners, with each concept explained in a simple, straightforward manner. You do not need prior tech experience or SAP knowledge. ​ That was a brief summary of the course. Now that we've laid its foundation, we welcome you again and encourage you to dive deeper, learn, and have fun exploring these subjects. Thank you!

1_u6vcww43 (video-connector) - 2024-04-19T06:40:16.596Z

SAP Customer Experience Solutions - Lead to Cash

In the SAP Intelligent Enterprise, the Lead-to-Cash business process goes from the first marketing contact to post-purchase service and every touch point in between. It covers all activities related to marketing, sales, customer service, order fulfillment, service delivery, invoicing, and accounts receivable. Get to know its constituent stages: Contact to Lead, Lead to Opportunity, Opportunity to Quote, Quote to Order and Order to Cash, and the way the different SAP Customer Experience and S4/HANA solutions operate together to implement them. This course contains 9 lessons. It will detail the key features and capabilities of each stage of the Lead-to-Cash business process but also introduce the SAP Intelligent Enterprise. It will also provide demonstrations to accurately describe the business process, business scenarios, and solutions for SAP Lead-to-Cash. Now, let's get started.

This session introduces partners to the activation of SAP Business AI within SAP Sales and SAP Service Cloud V2 and Commerce, enabling them to harness embedded AI capabilities and intelligent agents. The focus is on empowering partners to accelerate innovation, optimize operations, and deliver greater business value to customers.&nbsp;
<div>
This session will cover the following key areas:&nbsp;
<ol start="1">
<li>Partner GTM Opportunity with CX Business AI&nbsp;</li>
</ol>
<ul>
<li>Overview of AI adoption trends in Customer Experience</li>
<li>The strategic role of partners in driving CX transformation</li>
<li>SAP Business AI strategy and innovation roadmap</li>
<li>Overview of Joule and embedded AI capabilities across SAP solutions</li>
<li>Evolution of the SAP AI commercial model and value for partners&nbsp;</li>
</ul>
<ol start="2">
<li>CX Business AI&nbsp;Activation – SAP Sales Cloud V2&nbsp;</li>
</ol>
<ul>
<li>Understanding how to activate business AI for embedded AI capabilities for sales</li>
<li>Account Synopsis</li>
<li>Lead Booster</li>
<li>Business Text Intelligence</li>
<li>Duplicate Detection</li>
</ul>
<ol start="3">
<li>CX Business AI&nbsp;Activation – SAP Service Cloud V2&nbsp;</li>
</ol>
<ul>
<li>Understanding how&nbsp;to activate business AI for embedded AI capabilities&nbsp;for services&nbsp;</li>
<li>Quote Create – (V1)&nbsp;&nbsp;</li>
<li>Case Summarization&nbsp;&nbsp;</li>
<li>Case Categorization&nbsp;&nbsp;</li>
</ul>
<ol start="4">
<li>CX Business AI Activation – SAP&nbsp;Commerce Cloud&nbsp;</li>
</ol>
<ul>
<li>Understanding how to activate business AI for embedded AI capabilities for SAP Commerce Cloud&nbsp;</li>
<li>Integration verification&nbsp;</li>
<li>Deleting an integration&nbsp;</li>
</ul>
</div>

CX Partner Inspiration - aCXlerate AI - Activate SAP Business AI for CX

This live session provides an introduction into how to design, build, and deploy AI-powered tools and intelligent agents for SAP Customer Experience (CX) solutions using the SAP CX AI Toolkit. Participants will see practical examples of &nbsp;virtual assistants, recommendation engines, and automated agents, and learn how the toolkit accelerates development, integration, and governance across Sales, Service, and Commerce scenarios.

Building AI Tools and Agents for SAP CX Solutions

In this live session, SAP Customer Experience expert trainers will deliver an introductory session on the SAP CX certification portfolio. The goal is to explain the new practical certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exams.
The following topics will be covered:
<ul>
<li>
<ul>
<li>Types of skill recognition and levels</li>
<li>Certification subscriptions</li>
<li>Current Product Certification Portfolio for SAP CX</li>
<li>Current Solution Certification Portfolio for SAP</li>
<li>Certification Information Pages</li>
<li>Learning Journey v4 Certifications</li>
<li>Practical focus in LJv4 certifications</li>
<li>Exam Process and Security Guidelines</li>
<li>Certification Support</li>
</ul>
</li>
</ul>

Overview and Preparation Strategies for SAP CX Certifications

This interactive live session introduces the end-to-end Lead-to-Cash business process in an SAP context. Participants will gain a clear, practical understanding of how leads progress through qualification, sales execution, order fulfillment, billing, and revenue recognition, and how SAP CX solutions supports and integrates each step to improve sales efficiency and customer experience.

Discovering the Lead to Cash Business Process

In a rapidly evolving business landscape, customer expectations for seamless, personalized, and trusted experiences are higher than ever. SAP delivers a comprehensive portfolio of Customer Experience (CX) solutions designed to help organizations meet these expectations with confidence.
Join us for this live session, where we will walk you through the full spectrum of learning resources available across the SAP Customer Experience suite. We’ll present key assets (including e-learnings, courses, certifications, live sessions and more) and highlight how these resources support your enablement journey.
Additionally, we’ll provide a look at the upcoming learning roadmap, giving you insights into what’s planned next to empower your continued growth with SAP CX.
&nbsp;Topics will include:
<ul>
<li>SAP Customer Experience Solutions learning portfolio current offering</li>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data Solutions</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Engagement Cloud</li>
<li>SAP CX Integration and Extensibility</li>
<li>SAP Customer Experience Solution Learning</li>
<li>Other SAP CX learning resources in Roadmap</li>
</ul>

SAP Customer Experience (CX) Learning Portfolio: Assets & Roadmap Showcase

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

SF Live events (sf-live-events) - 2026-03-06T15:08:05.772Z

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

This live session will equip you with the skills to manage bank statements, cash flow, and bank reconciliations within your SAP system. Master the tools to create bank statements, centrally monitor your cash position, establish planned cash flow items, and reconcile bank accounts for accurate financial reporting.

SF Live events (sf-live-events) - 2026-03-06T15:08:22.545Z

Basic cash operations in SAP S/4HANA Cloud Public Edition

In this live session you will learn how to gain control of your banking processes within SAP. &nbsp;The session will cover master bank account management, basic Cash Management functionality, and how to efficiently manage banks, house banks, and business partner bank accounts.

SF Live events (sf-live-events) - 2026-03-06T15:08:20.767Z

Basic cash management master data used in SAP S/4HANA Cloud Public Edition

In this live session SAP Customer Experience expert trainers will deliver an introductory session about the SAP CX certifications. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exams.&nbsp; The following topics will be covered:
<ul>
<li>Types of skill recognition and levels</li>
<li>Certification subscriptions</li>
<li>Current Product Certification Portfolio for SAP CX</li>
<li>Current Solution Certification Portfolio for SAP</li>
<li>Certification Information Pages</li>
<li>Topic areas in a certification exam</li>
<li>General Rules about Exam Questions</li>
<li>Simulation mode: Sample questions</li>
<li>Learning Journey v4 Certifications</li>
<li>Get Certified live session series</li>
<li>Practical focus in LJv4 certifications</li>
<li>Exam Process and Security Guidelines</li>
<li>Certification Support</li>
</ul>

Exploring the Lead to Cash Business Process in SAP Customer Experience

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Exploring the Lead to Cash Business Process in SAP Customer Experience

Discovering the Intelligent Enterprise

Exploring the Use of Artificial Intelligence in SAP CX

Examining the SAP Lead to Cash Business Process

Interpreting the Contact to Lead Stage

Summarizing the Lead to Opportunity Stage

Interpreting the Opportunity to Quote Stage

Explaining the Quote to Order Stage

Discussing the Order to Cash Stage

Giving an Overview of Lead to Cash Variations

Putting it All Together

Record of Achievement

Pass all the quizzes and receive a digital badge

Exploring the Lead to Cash Business Process in SAP Customer Experience

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