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SAP Learning Class | Configuring SAP Sales and Service Cloud as an Administrator

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Introducing SAP Sales and Service Cloud

Preparing for the implementation project

Preparing SAP Sales and Service Cloud to meet the customer's needs

Creating and managing business roles

Managing master data

Discovering integration

Transferring data to SAP Sales and Service Cloud

Configuring personalization and extensions

Integrating mobile devices with SAP Sales and Service Cloud

Utilizing reports and analytics

Preparing to Go Live

SAP Sales and Service Cloud – Admin

This learning journey teaches you to configure features of SAP Sales and Service Cloud such as setting up the system, configuring fine tuning, personalizing features and getting ready for Go Live.

SAP Sales and Service Cloud Administration

Welcome to SAP Sales and Service Cloud. If you're a new administrator, functional consultant, or just want to learn how to configure SAP Sales and Service Cloud, this learning journey is for you. With 11 guided lessons, you'll start with key features and functions, how to prepare for your implementation project, how to configure all of the components needed to set up the project, how to use and manage reports to analyze your data and make informed decisions, and finally, how to identify and manage the go live activities. Let's get started.

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

Grow your Skills in SAP Customer Experience Solutions

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

This session introduces the functional scope of SAP Commerce Cloud (in Public Cloud), the different user web applications for customers and business users and the functional architecture as well as an overview of the key Enablement Resources. &nbsp;&nbsp;

For a complete overview of SAP Commerce Cloud System Administrator topics, don't miss the other live sessions in this series:&nbsp; 
- SAP Commerce Cloud System Administrator - Cloud Infrastructure and Portal 
- SAP Commerce Cloud System Administrator - Logging Monitoring and Developing 
- SAP Commerce Cloud System Administrator - Integrations and Data Management

SAP Commerce Cloud System Administrator - Introducing SAP Commerce Cloud in Public Cloud

This series of live sessions will help you understand the basics of SAP Sales Cloud from a functional point of view, and from the perspective of an administrator.

SAP Sales and Service Cloud – Admin

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Configuring SAP Sales and Service Cloud as an Administrator

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