SAP Sales and Service Cloud – Admin
Introducing SAP Sales and Service Cloud
After completing this unit, you will be able to:
- Identify the key features and functions of SAP Sales and Service Cloud
- Locate the resources available to support SAP Customer Experience
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live
Record of Achievement
Pass all the quizzes and receive a digital badge
Configuring SAP Sales and Service Cloud as an Administrator
Share your recently acquired knowledge across your social and professional networks.
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