Introducing the Business Scenario and the Stakeholders


After completing this lesson, you will be able to:

  • List the main stakeholders for this learning journey and explain their roles

The Business Scenario Used in This Learning Journey

GloManCorp is a global manufacturing company that wants to streamline its procurement processes. They have decided to implement SAP's Source-to-Pay process with SAP S/4HANA Cloud both to streamline the procurement and to simplify the integration with suppliers. To ensure a successful deployment, GloManCorp has chosen Trust Partner Consulting as implementation partner and trusted advisor throughout the implementation project.

Adam Admin acts as an IT administrator for GloManCorp and is responsible for the technical configuration of the SAP S/4HANA Cloud system. This includes setting up communication arrangements, the printing environment, and the monitoring environment for both business processes and jobs among other tasks. One of his additional important tasks is to perform transports from the development stage to the production stage.

From a previous job, Adam has gained basic experience with the administration of on-premise SAP systems such as SAP ECC. However, since Adam is new to SAP Cloud technology, he seeks advice from Carl Consultant who is an IT consultant from Trust Partner Consulting.

In this learning journey, we accompany Adam in his journey to set up the environment for SAP S/4HANA Cloud.


Please note that this learning journey focuses on administrative aspects of SAP S/4HANA Cloud. The procurement processes that GloManCorp want to streamline are not discussed in detail itself.

Additional Stakeholders and Their Roles

Since GloManCorp wants to streamline their procurement process with the help of their implementation partner, Trust Partner Consulting, there are two teams that need to work collaboratively: the customer implementation team and the partner implementation team.

The following figure shows the main stakeholders both from GloManCorp and from Trust Partner Consulting that appear in this learning journey.

Besides Adam, the following stakeholders will appear in this Learning Journey:

  • Devin Developer is a developer at GloManCorp. Before joining the company, he gained experience with the programming of ABAP coding for on-premise SAP systems. In his role at GloManCorp, his task is to develop extensions to the SAP standard according to the requirements and the business processes of GloManCorp.


    ABAP (Advanced Business Application Programming) is a high-level programming language created by SAP.

  • Betty Business is a Business Process Expert at GloManCorp. She has been with the company for many years and has a deep understanding of the business and its processes. Betty performs and confirms the system configuration. In addition, she performs testing and drives both configuration and business process decisions.

  • Kelly Keyuser acts as a key user for the procurement processes. Her task is to take part in the implementation of SAP S/4HANA Cloud and to provide specialist support. After going live, she will represent the first level support for the procurement processes.

  • Carl Consultant acts as the IT consultant from the implementation partner Trust Partner Consulting. He has technical expertise with SAP S/4HANA Cloud, public edition and will safeguard its implementation. In addition, he is responsible for the knowledge transfer to the key users and the end users.

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