Exploring AI Capabilities for Career Development Planning

Objective

After completing this lesson, you will be able to configure the AI capabilities for Career Development Planning.

SAP Business AI Introduction

SAP Business AI enhances the capabilities of SAP applications enabling them to learn and improve business outcomes.­ This­ leads­ to­ significant improvements in key business processes, giving customers access to more intelligent and automated solutions. SAP Business AI is infused across the SAP product portfolio and every embedded scenario has gone through a rigorous AI ethics process.

Generative AI enables completely new capabilities in business software. With Generative AI, new content can be created, complex information can be summarized, computer code written, and more. It is a new generation of AI that can reason through business problems and make suggestions.

Note

More information about SAP Business AI strategy is available here: https://www.sap.com/products/artificial-intelligence.html

Key Terms in Artificial Intelligence

  • Artificial Intelligence (AI): a technology that equips machines with human-like capabilities, such as problem-solving, visual perception, speech recognition, decision-making, and language translation, seen in everyday applications like AI assistants and facial recognition software
  • Machine Learning (ML): a subset of AI that focuses on enabling computer systems to learn and improve from experience or data, incorporating elements from fields like computer science, statistics, and psychology
  • Deep Learning: a branch of machine learning that uses multilayered neural networks to analyze complex data patterns, and may employ different learning methods like supervised, unsupervised, and reinforcement learning depending upon the task and available data
  • Generative AI (GenAI): Generative AI is a form of deep learning which utilizes foundation models, such as large language models, to create new content, which can include text, images, sound, and videos, based on the data they were trained on.
    • Foundation models: AI systems that use self-supervised learning on vast data to perform a variety of tasks, such as writing documents or creating images. Their versatility and adaptability make them a significant advancement in AI, lowering the barriers to adoption.
    • Large language models (LLMs): Large language models are a subcategory of foundation models that are used for text and computer code.

A good overview of these SAP Business AI capabilities can be found on the following learning journey: https://learning.sap.com/learning-journeys/exploring-the-sap-business-ai-portfolio

Joule

Joule is the AI copilot that revolutionizes how you interact with your SAP business systems, making every touch-point count and every task simpler.

Joule offers conversational interactions between humans and computers to simplify access to information and automate business processes, thus improving both the employee and customer satisfaction. Joule can direct you to the right application to complete your tasks, help you to complete certain tasks, and find the information you're looking for quickly and easily.

Joule has many use cases for Career Development available, such as:

Joule Use Case Examples

ProductUse CaseDescription
DevelopmentView development goalsAllows users to view development goals, including the goal name, goal plan name, and goal status, and follow a link to the goal details page for more information.
DevelopmentEdit development goalsAllows users to edit the status and completion percentage of development goals. Currently only these two fields are supported.
DevelopmentAdd comments to development goalsAllows users to add comments to development goals.
DevelopmentApprove mentorsAllows managers to approve or decline employee requests to be a mentor.
DevelopmentApprove mentoring requestsAllows mentors to accept or decline mentoring requests sent by mentees.
Opportunity MarketplaceApprove assignment offersAllows approvers to approve or decline the assignment offer requests.
Opportunity MarketplaceApprove acceptance of assignment offersAllows approvers to approve or decline requests of accepting assignment offers.
Opportunity MarketplaceApprove assignment applicationsAllows approvers to approve or decline requests of applying for assignments.
Opportunity MarketplaceApprove assignment publishingAllows approvers to approve or decline requests of publishing assignments.

Joule Pricing

Joule is included with SuccessFactors up to an annual allocation of Joule messages, then once messages exceed the annual allocation an AI Units license is required. Joule works across SAP's applications, so messages to Joule in any SAP application count toward the total annual allocation.

AI Services Administration for Goal Management and Career Development

Users can now take advantage of AI to assist them in creating development goals, managing goal content more efficiently, gaining career insights, and joining mentoring programs. There are some prerequisites required in order to use the Generative AI features in Career Development Planning:

  • Latest Goal Management enabled
  • SAP AI Units license
  • The following permission needs to be granted in Role-Based Permissions (RBP): Administrator Permissions → Manage AI Capabilities → AI Services Administration.

With these prerequisites, an administrator can navigate to AI Services Administration using Action Search, and turn on the following AI features, relevant to Development Goal Management:

  • Global Features → Assisted Writing: The AI-assisted writing tool is an interactive tool that uses Generative AI capabilities to assist employees with their writing tasks. While writing content in the SAP SuccessFactors applications, employees can leverage the features of the AI-assisted writing tool to enhance multiple aspects of their writing, such as clarity, conciseness, and tone.
  • Talent → Assisted Development Goals: With this feature, end users can create goals using Generative AI. AI generates content for a total of six goal fields (if configured in the goal plan), including Goal Name, Description, Metric, Start and Due Dates and Milestones.
  • Talent → Assisted Career Insights: With this feature, end users can gain insights on target roles including suggestions for areas needing improvement.
The AI Services Administration Features Settings page is displayed.

Note

There are some other AI features that can be enabled from this tool that might be relevant for other SAP SuccessFactors solutions, such as SAP SuccessFactors Recruiting Management, Employee Central, Talent Intelligence Hub, and Performance Goal Management. You can find out more information here: Premium AI Features in SAP SuccessFactors

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