The key roles involved in a business process can be categorized into three different groups: Primary Participants, Secondary Participants, and Stakeholders. The following example - Roles involved in a Laptop Ordering Process - provides a simple overview.
Let’s shed some more light on the involved roles:
- Process Owner
- Is overall, responsible for a process from the business perspective. Needs to trigger process adjustments when something does not run smoothly.
- Process Initiator
- Starts the process by performing an action. This can happen knowingly or unknowingly.
- Decision Maker
- Is responsible for taking decisions that influence the direction of the process. Approvals or rejections naturally lead to different process outcomes.
- Process Participants
- Need to perform certain tasks within the process. These can be physical tasks or tasks performed within software systems.
- Process Instance Reviewer and Process Metrics Reviewer
- Has a particular interest in certain process runs or the overall process metrics due to their job description.