Reviewing the Roles Involved in Business Processes


After completing this lesson, you will be able to:

  • Characterize six different roles that are involved in a business process, and their associated tasks

Key Roles Involved in a Business Process

The key roles involved in a business process can be categorized into three different groups: Primary Participants, Secondary Participants, and Stakeholders. The following example - Roles involved in a Laptop Ordering Process - provides a simple overview.

Let’s shed some more light on the involved roles:

Process Owner
Is overall, responsible for a process from the business perspective. Needs to trigger process adjustments when something does not run smoothly.
Process Initiator
Starts the process by performing an action. This can happen knowingly or unknowingly.
Decision Maker
Is responsible for taking decisions that influence the direction of the process. Approvals or rejections naturally lead to different process outcomes.
Process Participants
Need to perform certain tasks within the process. These can be physical tasks or tasks performed within software systems.
Process Instance Reviewer and Process Metrics Reviewer
Has a particular interest in certain process runs or the overall process metrics due to their job description.

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