It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.
Q1.
The project sponsor doubts the added value of organizational change management for an upcoming cloud implementation. How would you argue to change their mind?
There are three correct answers.
A
Change management asks all impacted users for their opinion, so that the final solution reflects all individual needs.
B
Change management addresses all relevant stakeholder groups and supports a dialogue between business and the project team, which enhances commitment and reduces resistance.
C
Change management provides information and training, which reduces both insecurity and concerns, and increases motivation.
D
Change management fosters user adoption, which allows the company to realize the targeted business benefits at an earlier stage.
Q2.
Users are different in the way they react to a new cloud solution. Which groups can be distinguished?
There are three correct answers.
A
Members of the early majority (34%) adopt a new cloud solution before the average user.
B
Innovators (2,5%) and early adopters (13,5%) are open for innovation and the first to adopt a new cloud solution.
C
The late majority (34%) adopt a new cloud solution only after the majority of the impacted users has done so.
D
Resisters (16%) oppose any change and cannot be convinced to adopt a new cloud solution at all.
Q3.
What should a change manager keep in mind to foster a fast and sustainable adoption of a cloud solution?
There are two correct answers.
A
Defining KPIs and measuring user adoption is helpful.
B
Managing user adoption should be done only around the go-live milestone.
C
User adoption is a process and requires time.
D
Switching off legacy systems is the best way to foster user adoption.
Q4.
You are confronted with the statement that project management and change management are more or less the same thing. What is your reply?
Choose the correct answer.
A
Change management focuses on the content side, project management on the process side of a cloud project.
B
Change management focuses on the soft factors, project management on the hard factors of a cloud project.
C
Change management focuses on the operational topics, project management on the strategic topics of a cloud project.
D
Change management focuses on the internal stakeholders, project management on the external stakeholders of a cloud project.
Q5.
The project sponsor wants to understand the concept of user adoption. What do you tell them?
There are two correct answers.
A
Fast and sustainable user adoption is a key success factor for any IT implementation project.
B
User adoption indicates how willingly, and to what extend, users work with a new solution and consume the offered functions and features for their daily work.
C
User adoption has an affective, a technical, and a motivational component.
D
User adoption in cloud projects is automatically quite high, because cloud solutions are easy to use.
Q6.
Change management addresses people-related challenges during a cloud implementation. Which common issues might have to be tackled?
There are three correct answers.
A
Having to adapt the cloud solution to individual needs can be a technical challenge, especially for users without an IT background, and can result in irritation and aggression.
B
Leaving comfort zones and unlearning dear old habits can cause stress and frustration.
C
Users demonstrate a "not-invented-here" attitude towards the new standard cloud solution and show a lack of buy-in.
D
New, challenging tasks can make users feel over-burdened which may lead to resistance.
Q7.
What are the special characteristics of cloud projects?
There are three correct answers.
A
Cloud projects can be executed fast from a technical side, because cloud solutions are available right from the start.
B
Cloud projects are the starting point for continuous change and innovation, as cloud solutions are automatically updated on an ongoing basis.
C
Cloud projects require a fit-to-standard mindset.
D
Cloud projects require all impacted users to actively participate and be extensively involved in the project.
Q8.
You are asked to define organizational change management. What do you say?
There are two correct answers.
A
Change management does not focus on the intended business benefits; this is done by the project management.
B
Change management is a comprehensive, cyclical, and structured approach.
C
Change management addresses the organizational level, not the individual or group level.
D
Change management covers the transition from a current state to a future state.
Q9.
Cloud implementations are holistic business transformations. Which change impacts are usually observed?
There are two correct answers.
A
Political changes, e.g. new composition of the executive board or the supervisory board
B
People-related changes, e.g. new skill requirements or new mindset
C
Strategic changes, e.g. new mission statement or new product portfolio
D
Organizational changes, e.g. new roles and responsibilities