Illustrating Business Processes


After completing this lesson, you will be able to:

  • Illustrate business processes

Business Processes

Intelligent, sustainable enterprises need to excel across all their critical end-to-end business processes that span multiple applications and technologies such as:

Lead to Cash
CRM and Customer Experience - Managing all aspects of the customer experience is very difficult as customer and order data is spread across multiple order fulfillment and service delivery systems. The Lead to Cash process covers the entire business process chain from initial contact with a prospective customer, to order fulfillment and service delivery.
Design to Operate
Digital Supply Chain - A lack of insight into the supply chain increases risk and costs to your business. Supply chain and logistics issues can impact every phase of your business and negatively impact customer experience. The Design to Operate process represents the entire lifecycle of products in an end-to-end, connected, and interoperable supply chain process from how a product is designed, planned, manufactured, and delivered, to how it operates and is maintained.
Source to Pay
Network and Spend Management - Assuring compliance across all of the systems involved in operational procurement is challenging because all of the spend information is spread across many different systems. Intelligent spend analysis and governance is only possible when there is real-time visibility across all procurement categories. The Source to Pay process starts with finding, negotiating with, and contracting the supplier of goods, and culminates in final payment for those goods.
Recruit to Retire
HR and People Engagement - Understanding and managing all aspects of your workforce is increasingly challenging in our distributed and digital world. Your business processes must keep pace with your employees in order to keep them productive, engaged, and happy. The Recruit to Retire process focuses on the employee’s lifecycle in the organization. It begins with workforce planning and continues on to hiring and onboarding, workforce management such as employee and employment data, time recording, payroll, and ends with employee retiring.

Key Takeaways Of This Lesson

The end-to-end processes lead-to-cash, design-to-operate, source-to-pay and hire-to-retire represent one important level of an intelligent, sustainable enterprise.

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