Objectives
After completing this lesson, you will be able to:
Quality Notifications allow for a systematic communication between Buyers and Suppliers to indicate quality issues and work towards resolution of those issues. When goods or services that do not meet expectations are received, a Quality Notification can be created to communicate the issue to the party that supplied the goods or services and provide a structure for communicating the resolution of those issues.
For an overview of the Quality Notification Collaboration, watch this video.
The SAP Quality Management module defines certain data objects that are used in Quality Management processes. The Quality Notification is one of these objects. Quality Notifications have certain fields that are configurable. It is important that the Quality Notification data structure is synchronized between the SAP system and the SAP Business Network.
In order to synchronize the Quality Notification data fields, master data that matches the data structure defined in the SAP Quality Management module is loaded into SAP Business Network.
Each Quality Notification contains the following fields:
| Field | Description |
|---|---|
| Detail | Provides basic details about the quality notification. |
| Defect | Contains defect item detail for the quality notification. You can have multiple defects per quality notification, and each defect must have a cause, and optionally can have tasks and activities. You can use the Reference Object section to apply a defect to multiple parts or batches. |
| Partner Info | Contains From, To, Bill To, and Deliver To information. |
| History | Contains the history of changes to the quality notification. The history is empty until the quality notification is published. |
| Communication | Contains communication sent with the quality notification, including reason codes, comments, and attachments. |
| Required task | A task describes the planning and organizational aspect within a notification. Using tasks, you can plan the way in which various people work together to process the notification and perform the activities within a specified period of time. You can enter multiple tasks for the notification header and for individual defects. |
| Activity log | An activity describes the action performed within the framework of a notification. It documents an activity that someone has performed in the process of solving a notification problem. You can enter multiple activities for the notification header and for individual defects. |
A Quality Notification document has one of the following status values:
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