Explaining a complex example of the Returns Collaboration Process

Objectives

After completing this lesson, you will be able to:

  • Explaining a more complex example of the Returns Collaboration Process

Example of the Returns Collaboration Process

Step 1: Buyer creates a Returns Purchase Order

I received 50 cubic yards of gravel from my gravel Supplier, but it turns out that one of the truckloads (20 cubic years) was the wrong size and I need to return it.

I will create a Returns Purchase Order for the 20 cubic yards of gravel and send it to my gravel supplier.

Step 2: Nicole creates two Return Ship Notices

I need to return 20 cubic yards of gravel due to the incorrect size, but the trucks I use to return the gravel only have a capacity of 10 cubic yards. So, I will create two Return Ship Notices--one for each of the 10 cubic yards that will fit in one of my trucks.

Step 3: Nicole sends the first shipment

I will send the first truck of 10 cubic yards of gravel to return to the Supplier.

Step 4: Jeremy receives the shipment and sends a Credit Memo

I received a Returns Purchase Order and two Return Ship Notices, and now I've received the first shipment of 10 cubic yards of gravel back from the Buyer. I will send a Credit Memo for the 10 cubic yards of gravel I just received.

Step 5: Nicole sends the second shipment

I will send the second truck of 10 cubic yards of gravel to return to the Supplier.

Step 6: Jeremy receives the second shipment and sends another Credit Memo

I have received the second shipment of 10 cubic yards of gravel back from the Buyer. I will send another Credit Memo for the 10 cubic yards of gravel I just received.

Log in to track your progress & complete quizzes