Explaining the Roles Involved in a Typical Service Process

Objectives

After completing this lesson, you will be able to:

  • Identify the roles in a typical service process

Roles in a Service Process

The Employees of H2 Energy Solutions

In the next part of this course, some of the employees of H2 Energy Solutions introduce themselves. They are all involved in the various types of service processes at the company.

Note
First, get to know Steve. He works as a service planner at H2 Energy Solutions:
Note
Now get to know Miguel. He works as a service technician at H2 Energy Solutions:
Note
Next, get to know Carla . She works as a billing clerk at H2 Energy Solutions:
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Finally, get to know Paige. She works as a service manager at H2 Energy Solutions:
Note
In this course, the term "SAP S/4HANA" refers to the on-premise version of SAP S/4HANA. The available cloud-based versions of SAP S/4HANA are called SAP S/4HANA Cloud Public Edition and SAP S/4HANA Cloud Private Edition. See also unit 2 of this course.

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