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SAP Learning Class | Exploring SAP Customer Data Platform Essentials

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Scrolling tab |  Explore SAP Customer Data Platform Essentials

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cleanFiles/bookmap_SAP_Customer_Data_Platform_Essentials_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-05-19T20:59:31.000Z

Introducing Customer Data

Introducing Customer Data Platform

Discovering the 3 Core Pillars of SAP Customer Data Platform

Discovering SAP Customer Data Platform Terms And Definitions

Assessment

Getting Started With SAP Customer Data Platform

Navigating the SAP Customer Data Platform Console

Discovering Typical Use Cases

How Does SAP Customer Data Platform Enhance Customer Engagement?

Discovering the SAP Customer Data Platform Execution Flow and Use Case

Getting to Know the Customer Profile

Setting Up Identity Resolution

Defining Identity Resolution

Using the Customer Schema

Discovering Privacy and Trust Mechanisms

Using the Application Library

Configuring Events Setup

Executing CDP Data Ingestion

Creating Activity Indicators

Creating Segments

Defining Customer Explorations

Comparing Customer Dashboards

Creating Data Insights

Creating Actions

Creating Audiences

Managing Engagement and Activation

Creating CX Flows

Creating CX Journeys and Milestones

Designing Journeys and Flows

Explore SAP Customer Data Platform Essentials

This learning journey will guide you through the foundations of SAP Customer Data Platform and help you evaluate the functionalities for your implementation scenarios.

1_mijhgcbu (video-connector) - 2023-12-03T23:10:51.128Z

Welcome to SAP Learning with the SAP Customer Data Platform. This learning journey is designed for new users, whether you're a solution architect, business end user, technical or functional consultant. Begin by learning the three core pillars of the SAP Customer Data Platform. Discover the SAP Customer Data Platform execution flow and evaluate customer data strategy with relevant use cases. And get familiar with SAP Customer Data Platform's four-step process. With seven guided units in a self-paced learning journey, you'll be able to execute SAP Customer Data Platform's data ingestion, define identity resolution, create data insights, initiate audience engagement and activation, and design CX journeys and flows. Knowledge checks are there in each lesson to help you along the way. What are you waiting for? Get the journey started with Explore SAP Customer Data Platform Essentials.

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

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Prepare for the certification C_C4HCX: Solution Architect for Customer Experience



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In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

SF Live events (sf-live-events) - 2025-01-27T14:29:20.351Z

Grow your Skills in SAP Customer Experience Solutions

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Grow your Skills in SAP Customer Experience Solutions


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Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

Clean Core for extending SAP Customer Experience Solutions

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Discover Clean Core for extending SAP Customer Experience Solutions

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Discover Clean Core for extending SAP Customer Experience Solutions

Discover Clean Core for extending SAP Customer Experience?Solutions

In this session you will learn about the SAP Clean Core strategy for extending SAP Customer Experience solutions, and the different options you have to extend SAP Customer Experience Solutions. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">What is SAP Clean Core</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Extensibility options
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Use Cases</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Extensibility Types</li>
</ul>
</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Extensibility Demos
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Solutions</li>
</ul>
</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Learning Resources</li>
</ul>

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

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Print Form Adaptation with Adobe LiveCycle Designer for SAP Sales and Service Cloud

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PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-04-21T14:37:30.163Z

Transforming Customer Engagement: Getting Started on SAP Customer Data Cloud

SF Live events (sf-live-events) - 2025-04-22T09:46:58.505Z

Are you ready to revolutionize customer identity and access management? Join us for an engaging live session on SAP Customer Data Cloud CIAM and discover how to elevate customer interactions to new heights. The session will explore how to build secure, scalable solutions with hands-on demos, and you will learn all about mastering the SAP CDC Console, CDC sites, and seamless login &amp; registration flows. Don’t miss out—transform your skills and your business with cutting-edge CIAM expertise!

SF Live events (sf-live-events) - 2025-05-20T20:04:50.727Z

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Unlocking the Potential of SAP Customer Data Cloud: Mastering Data Schema

Ready to take control of your customer data like never before? Join our exhilarating live session on configuring the data schema of SAP Customer Data Cloud and discover how to optimize your customer data management. Dive into the intricacies of data stores, user account structures, schema fields, group models, and more. Get hands-on experience in configuring and designing a robust data store schema that meets all your organizational needs. Ignite your customer data management skills and unlock the full potential of SAP CDC!

SF Live events (sf-live-events) - 2025-02-07T19:13:07.824Z

Predicting customer behavior with SAP Customer Data Platform AI Workbench

SF Live events (sf-live-events) - 2025-05-20T20:04:14.101Z

What if you could predict the possible loss or engagement level of your customers? Join us and learn about creating analytic dashboards that reflect potential future customer behavior by setting up Churn and Customer Lifetime Value models&nbsp; around your customer data, including individual profiles (B2C) or companies (B2B). Publish different versions of your model runs into Predictive Indicators that can be used to profile your customer data into different segments and anticipate customer behavior before it happens. Unleash the future of your customer actions by using our powerful pre-trained AI models that can deeply crawl into your customer data and tell you what will happen next. Join us in this live session where we will explore every aspect of SAP Customer Data Platform AI Workbench capabilities and features!

SF Live events (sf-live-events) - 2025-05-09T14:15:05.531Z

Ingesting SAP S/4HANA Master Data into SAP Customer Data Platform

In this live session you will learn how to ingest SAP S/4HANA master data into SAP Customer Data Platform through an end-to-end demo of the full integration setup and its execution. Thereafter, this customer data will be used in short B2B and B2C sample scenarios. This includes not only business partner data, but also transactional data

SF Live events (sf-live-events) - 2025-04-22T18:13:51.891Z

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Get Certified: SAP Certified Associate - Solution Architect - Customer Experience

In this Get Certified live session series, certified expert trainers will deliver knowledge transfer sessions covering all topic areas relevant for the <a rel="noopener" target="_blank" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" title="C_C4HCX">C_C4HCX</a> certification: SAP Certified Associate - Solution Architect - Customer Experience.The goal of this Get Certified live session series is for learners to receive expert-guided support to complement their self-study activities and prepare them to attempt the <a rel="noopener" target="_blank" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" title="C_C4HCX">C_C4HCX</a>&nbsp;certification exam.To prepare for the certification, you should first work through the Courses and Learning Journeys linked to the certification and join the live sessions. Your trainer will review the Learning Journey content and focus on the most important topics relevant to the exam, to give you the best chance of success.
The following content will be covered:
<ul>
<li>Session 1: Kickoff (60 minutes)</li>
<ul>
<li>Outlining the live session series, introducing the certification, explaining the types of questions, providing tips for preparation, working through sample questions in the exam interface</li>
</ul>
<li>Session 2: The Intelligent Enterprise (60 minutes)</li>
<ul>
<li>Course - Integration for the Intelligent Sustainable Enterprise - Introduction and High-Level Overview - Units 1, 3 and 4</li>
</ul>
<li>Session 3: SAP Service Cloud (60 minutes)</li>
<ul>
<li>Learning Journey - Implementing SAP Service Cloud - Units 1 – 4</li>
<li>Learning Journey - Implementing and Using SAP Service Cloud Version 2 – Units 1 – 8</li>
</ul>
<li>Session 4: SAP Sales Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Sales Cloud – Units 1 – 4</li>
<li>Learning Journey – Exploring SAP Sales Cloud Version 2 - Unit 1 - 6</li>
</ul>
<li>Session 5: SAP Marketing Cloud &amp; SAP Emarsys (60 minutes)</li>
<ul>
<li>Learning Journey – Uncover Key Features and Benefits of SAP Marketing Cloud – Units 1 - 4</li>
<li>Learning Journey – Getting Started with SAP Emarsys – Units 1 - 5</li>
</ul>
<li>Session 6: SAP Customer Data Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring SAP Customer Data Cloud Essentials - Units 1 – 4</li>
<li>Learning Journey - From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B - Unit 1</li>
<li>Learning Journey – Exploring SAP Customer Data Platform Essentials - Units 1 -7</li>
</ul>
<li>Session 7: SAP Commerce Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring the Technical Essentials of SAP Commerce Cloud - Units 1 – 2</li>
<li>Learning Journey – Expanding upon Technical Essentials of SAP Commerce Cloud - Unit 2</li>
<li>Learning Journey – Mastering the Technical Essentials of SAP Commerce Cloud - Unit 2 and Unit 9</li>
</ul>
<li>Session 8: Extensibility in SAP CX Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Business Technology Platform – Units 1 – 4, and Unit 6</li>
<li>Learning Journey - Extending SAP Sales and Service Cloud with SAP Cloud Applications Studio - Unit 1</li>
</ul>
<li>Session 9: SAP Integration Suite (60 minutes)</li>
<ul>
<li>Learning Journey - Developing with SAP Integration Suite - Unit 1 and Unit 4</li>
<li>Course - SAP Master Data Integration in the Intelligent Enterprise - General Overview and Information - Unit 1</li>
<li>Learning Journey - Modernizing Integration with SAP Integration Suite - Units 1 - 3</li>
</ul>
</ul>

SF Live events (sf-live-events) - 2025-05-12T17:30:30.490Z

sap-customer-data-platform-implementation-training

SAP Customer Data Platform Implementation Training

Explore SAP Customer Data Platform Essentials

Getting Started With SAP Customer Data Platform

Discovering the SAP Customer Data Platform Execution Flow and Use Case

Defining Identity Resolution

Executing CDP Data Ingestion

Creating Data Insights

Managing Engagement and Activation

Designing Journeys and Flows

Record of Achievement

Pass all the quizzes and receive a digital badge

Exploring SAP Customer Data Platform Essentials

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Hands-on Practice for SAP Customer Data Platform Implementation Training

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SAP Customer Data Platform Implementation Training