If your SAP SuccessFactors applications are behaving in unexpected ways, it is likely that it has a configuration or data conflict: you have some data that is inconsistent or a configuration error. The check tool quickly identifies these types of problems so that you can avoid support tickets. You might still need to create a support ticket if the problem is severe, but even in severe cases, the check tool can save you time because it can export the results of the check and your configuration for support. The support engineer, therefore, can identify the issue more quickly.
The history of check results is retained and users can review the history of check runs in the Check Tool user interface.
In addition to that, the Check Tool can generate a list of all available checks. This is available via the help feature in the Check Tool and provides a high-level summary of all checks. It is not limited to the checks a user has access to.
The checks are now grouped on tabs according to the check type they belong to. Each check type follows a specific purpose:
- System Health: Checks that run periodically in the system and that require no input parameters.
- Validation: Checks that need one or more input parameters to run, for example, a specific template, user, or time frame.
- Migration: Checks that migrate features.
Why is it important?
This list provides a useful in-product support documentation summary for any user wanting to understand the full capabilities of the Check Tool. No information is provided to the user that would not normally be shared via standard SAP help documentation channels.
Quick Fixes in Check Tool
You can run Quick Fixes in Check Tool for issues found by checks with parameters. These checks are included in the Validation tab. The available checks with parameters, that include Quick Fix are:
As a prerequisite please have the following Role-Based Permissions in the Check Tool enabled:
- Access Check Tool
- Allow Configuration Export
- Allow Check Tool Quick Fix
The Quick Fix button is displayed under Proposed Solution, on the Result tab. Selecting the Quick Fix starts a 3-step-wizard to initiate the automated fix.
For further information check: Using the Quick Fix Feature.
Permissions for the Configuration Check Tool
The Configuration Check Tool has its own permissions.
The specific permissions are:
The Access Check Tool permission authorizes users to access the tool.
The Allow Configuration Export permission authorizes users to attach configuration information to a ticket in cases where they need to create one.
The Allow Check Tool Quick Fix permission authorizes users to fix configuration and data issues.
To set the required permissions, go to the Admin Center and select Set User Permissions → Manage Permission Roles. Select the role for which you want to maintain the permission, choose Permission, then scroll down until you see the Check Tool role. Make the appropriate settings.