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cleanFiles/CLS01_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-09-18T03:31:24.000Z

Identifying Scope of Support

Introducing SAP for Me

Using Customer Insights Dashboard

Using Intelligent Search

Using Built-In Support

Using the SAP Support Portal

Engaging with SAP Community

Accessing Product Knowledge

Using Knowledge Base

Resolving Issues with Troubleshooting and Diagnostic Tools

Assessment

Using Self-Service Support to Prevent Cases

Getting Support through Customer Interaction Center

Using Expert Chat

Using Schedule an Expert

Using Schedule a Manager

Providing Feedback via the SAP Support Interaction Survey (SIS)

Using Live Support Channels

Using SAP for Me's Get Support Application

Using Bi-Directional Support

Using Guided Answers

Using Support Assistant

Using the Support Log Assistant

Using Incident Solution Matching

Using AI-Guided Support when Creating Cases

Discovering SAP Cloud ALM

Streamlining Project Implementation

Ensuring Smooth Business Operations

Optimizing Service Delivery

Adopting SAP Cloud ALM

Exploring SAP Cloud ALM

Working with SAP Procurement Support

Working with SAP Concur Support

Using Scenario-Specific SAP Support

Elevating customer experience through an effective support collaboration between SAP and SAP partners

Effective support collaboration between SAP and SAP partners - Empowerment for SAP service partners

Enhancing Support Capabilities with SAP Partners

Getting Started with Support from SAP (Support Accreditation)

This learning journey is targeted at end users, key users, partners, and SAP consultants on how best to leverage SAP’s support channels and tools. It will also provide learning opportunities for SAP cloud solutions.

1_772nx9lo (video-connector) - 2024-04-05T08:14:21.915Z

Are you ready to embark on an exciting learning journey on support from SAP? Look no further. The support accreditation is a self-enablement learning course empowering customers and partners to make the best use of SAP support offerings and tools. Throughout this engaging learning journey you will gain in-depth knowledge on how to effectively leverage SAP support channels, platforms, documentation, communities, and learning opportunities. You will hear about how SAP Cloud ALM helps you to implement and operate intelligent cloud and hybrid business solutions. By the end of this course, you will be able to confidentially explain the unique characteristics of SAP's support and make the most out of all the available resources. Get ready to dive into a world of valuable insights and practical tips that will empower you to maximize your support experience with SAP. Join us on this learning adventure and enjoy every step of the way.

1_2hlohull (video-connector) - 2023-12-01T13:48:13.572Z

Are you looking for the best way to become familiar with SAP support for cloud solutions to help maximize your implementation and operational success? If so, this is the learning journey for you. This learning journey is targeted at end users, key users, and partner and SAP consultants who need to understand how best to leverage SAP support channels, platforms, documentation, communities, and learning opportunities for their SAP Cloud solutions. After completing this learning journey, you will be able to explain characteristics of SAP support and how to best utilize all available assets. Enjoy the learning journey!

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