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Getting Started with Support from SAP (Support Accreditation)

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Unit 1

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Using Self-Service and Case Prevention

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9 Lessons

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32 mins

After completing this unit, you will be able to:

  • Analyze the capabilities of SAP for Me
  • Explain the role and features of SAP Support Portal
  • Describe the purpose and benefits of engaging with SAP Community
  • Apply product knowledge in SAP support
  • Apply your understanding of the scope of support to determine which types of issues fall within its boundaries
  • Use the knowledge base for self-service and case prevention in SAP cloud solutions
  • Demonstrate how to use Guided Answers effectively in problem-solving
  • Use support assistant to navigate, access, and leverage SAP support resources for issue resolution
  • Use the support log assistant to identify issues and recommendations within support-related files for system maintenance

Record of Achievement

Pass all the quizzes and receive a digital badge

Getting Started with Support from SAP (Support Accreditation)

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