In the previous lesson, Paula Project has realized the general value of cloud-based solutions for Dreams without Limits in general. Now, she wants to know more about the value of SAP Cloud ALM for her company.
Together with Peter Process and Scott Look, she meets Alexander Architect again.
In the meeting, Alexander points out that SAP Cloud ALM covers all stages of the application lifecycle: From the discovery of cloud solution capabilities to implementation, operations, continuous innovation, business value realization, and enhancement.
It provides a clear guided methodology to deploy, adopt, and extend new capabilities across Paula’s organization. SAP Cloud ALM includes best practice recommendations for the implementation of the Hire to Retire process (and other end-to-end processes). It supplies monitoring for business processes and integrations to minimize disruptions. In addition, it orchestrates and automates standard operations and error handling procedures.
As the HR process owner at Dreams without Limits, Peter wants more information on how SAP Cloud ALM can help implement the business processes and adopt the latest innovations.
Alexander answers that SAP Cloud ALM for implementation provides a harmonized project implementation experience. This includes the following elements:
- Easily onboard your project team.
- Effectively run fit-to-standard workshops with process templates.
- Automate task assignment for your project members.
- Orchestrate all test activities.
- Consistently deploy to production.
- Realize maximum traceability end-to-end.
- Track progress with built-in reporting.
Peter wants to get more details on these elements. Therefore, Alexander continues as follows:
SAP Cloud ALM for implementation provides customers – such as Dreams without Limits – and partners – such as Implement HXM! – the power and insight to drive their SAP Cloud implementation project. It brings all parties together by providing transparency with overview dashboards. In addition, it provides them with guidance for both small implementation steps and big implementation steps provided by SAP Activate methodology.
SAP Cloud ALM offers a work environment with predefined SAP Best Practice process content that is ready for immediate consumption.
You can also set up an implementation project and set milestones, onboard your project members, and scope at a high level in less than an hour. Then your project is ready to start.
SAP Cloud ALM offers the integration of cloud-based test automation providers including a test automation tool for SAP S/4HANA Cloud and Tricentis Test Automation.
SAP Cloud ALM enables you to record changes with an integration into software deployment providers and to deliver software using features across your solution and your project landscape.
Finally, it provides in-app help for first-time users of the app, which shows what's new. SAP Cloud ALM also offers guided tours, taking team members through the app and showing them both information on how to navigate and help content, such as a definition of terms.
For any business, these general values of SAP Cloud ALM for implementation lead to an accelerated time to market and to a reduced cost of implementation.
After this explanation, it is now time for Scott to ask for more information: As a HR IT support engineer at Dreams without Limits, Scott wants more information on how SAP Cloud ALM can help keep their business running.
Alexander answers that, with the help of SAP Cloud ALM, customers are empowered to understand the healthiness of their solution and the efficiency of their operation. SAP Cloud ALM for operations acts as a central entry point for operating the complete SAP landscape on different technologies. It has multiple use cases to detect, route, and solve problems in operations. It ensures high business continuity and helps to reduce the cost of operations. Then, he lists some examples:
- Ensure high performance quality in all business processes by providing end-to-end transparency for users, integration, applications, and business processes.
- Detect problems immediately with automated alert management and tools for advanced analytics.
- Predict anomalies early with machine learning.
- Enable both business users and IT users to identify disruptions and react to them. They can determine the root causes of issues with root cause analysis tools on a technical and business process level.
- Automate corrective actions for higher process efficiency.
- Achieve superior business SLAs with transparency, regarding the availability of business services including business downtimes and business events.
In addition, Scott wants to know the benefits for service delivery.
Alexander answers that, with SAP Cloud ALM for service, SAP enables the next-generation service delivery. It is intended to streamline the collaboration by involving all people end-to-end. For this, it includes a collaboration platform to share deliverables, action items, and results with all people involved in the end-to-end service delivery process. The solution service delivery enables customers to take advantage of SAP services to support and improve their production systems by minimizing risk, optimizing the solution, or providing knowledge transfer.
SAP Cloud ALM for service provides shared access to all relevant information and assets at the required level of detail. It helps customers like Dreams without Limits to increase their efficiency and to gain transparency of the service delivery. They receive standardized and digitized service results quickly for easy consumption.
NoteFor more information, refer to the blog Service Delivery with SAP Cloud ALM.
HintIf you want to transform your SAP ECC system to either SAP S/4HANA on premise or SAP S/4HANA Cloud Private Edition using the "Selective Date Transition" approach, SAP additionally offers SAP Business Transformation Center and its integration into SAP Cloud ALM. For more details, refer to: https://support.sap.com/en/alm/sap-cloud-alm/transformation/btc.html.
Note that this is not applicable to Dreams without Limits as they want to implement the Hire to Retire scenario with SAP SuccessFactors and SAP S/4HANA Cloud, public edition.