Introducing Health Monitoring

From his previous meetings with Carl, Scott has learned much about the capabilities of SAP Cloud ALM. But he does not want to close his meeting series with Carl without asking him whether there is another tool inside SAP Cloud ALM for operations, that Carl has not yet talked about.

Carl replies: "Did you ever think how you can check the health of all the systems and services that you are running?". Scott admits that Carl has touched on a very interesting point and he asks Carl to explain more on this topic.

Carl states that Health Monitoring in SAP Cloud ALM visualizes the health of cloud services and systems to identify service disruptions or degradations. It is intended to monitor technical metrics and events for both systems and cloud services from a customer perspective. For this, the health checks and metrics are regularly collected and stored in the database of SAP Cloud ALM.

Carl explains that Health Monitoring allows Scott to check the status of many aspects of cloud services and systems, such as persistency, jobs, and connectivity. It has an embedded alerting capability that can trigger notifications and corrective actions, It also has embedded analytics that will allow Scott to analyze trends and identify the root cause of a discovered problem

Hint

For a list of supported products, see the Health Monitoring – Setup & Configuration page on SAP Support Portal.

Scott is more than happy now. Finally, he wants Carl to show him some examples of Health Monitoring and to explain how to work with it.

Carl shows Scott that on the Overview screen he can see the current status of all cloud services and systems that are connected to Health Monitoring. Here, an overall health status is calculated based on the number of metrics in warning or critical status. The metric details for each monitored component can be shown when it is selected from the overview page. For each metric, it is possible to show the historical values. Here, Scott can identify trends or investigate at which time a specific resource shortage has occurred.

Carl states that systems such as SAP S/4HANA can be configured to regularly push metrics to Health Monitoring. This will provide metrics for the ABAP system (for example, work process utilization, short dumps, heap memory, ICM and gateway resources), the HANA database (for example, service status and memory utilization) and hosts (such as CPU, memory and disk utilization).

Hint

For a list of supported products and setup details, follow the links provided on page Health Monitoring - Setup & Configuration on SAP Support Portal. For the delivered content, see the page Health Monitoring – Content on SAP Support Portal.

Note

Health Monitoring can also be used to perform a self-monitoring of the SAP Cloud ALM applications. Each application can provide information about its internal health (for example, if all necessary jobs are running), as well as about issues during data collection (for example: failed collectors). Additionally, you can see information about the HANA memory size of your SAP Cloud ALM tenant and the memory usage per application.

At the end of this meeting series, Carl hands over to Joana Junior to assist Scott with the configuration of the monitoring capabilities of SAP Cloud ALM for the monitoring of their Hire to Retire process.