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SAP Sales and Service Cloud – Admin

Unit 1

Introducing SAP Sales and Service Cloud

  • 2 Lessons
  • 20 mins

After completing this unit, you will be able to:

  • Identify the key features and functions of SAP Sales and Service Cloud​
  • Locate the resources available to support SAP Customer Experience
Go to learning

Unit 2

Preparing for the implementation project

  • 2 Lessons
  • 20 mins

Unit 3

Preparing SAP Sales and Service Cloud to meet the customer's needs

  • 3 Lessons
  • 30 mins

Unit 4

Creating and managing business roles

  • 3 Lessons
  • 30 mins

Unit 5

Managing master data

  • 4 Lessons
  • 40 mins

Unit 6

Discovering integration

  • 4 Lessons
  • 40 mins

Unit 7

Transferring data to SAP Sales and Service Cloud

  • 1 Lesson
  • 10 mins

Unit 8

Configuring personalization and extensions

  • 5 Lessons
  • 50 mins

Unit 9

Integrating mobile devices with SAP Sales and Service Cloud

  • 1 Lesson
  • 10 mins

Unit 10

Utilizing reports and analytics

  • 2 Lessons
  • 20 mins

Unit 11

Preparing to Go Live

  • 2 Lessons
  • 20 mins

Record of Achievement

Pass all the quizzes and receive a digital badge

Sample of Record of Achievement badge

Configuring SAP Sales and Service Cloud as an Administrator

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