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SAP Learning Class | Configuring SAP Sales and Service Cloud as an Administrator

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cleanFiles/bookmap_SAP_Sales_and_Service_Cloud___Admin_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-03-12T08:47:57.000Z

Uncovering features and functions of SAP Sales and Service Cloud

Discovering resources

Assessment

Introducing SAP Sales and Service Cloud

Question 1

Question 2

Question 3

Configuring initial set up

Identifying Q-Gates steps

Preparing for the implementation project

Managing fine-tuning activities

Setting up the sales cycles and phases

Setting up the sales assistant

Preparing SAP Sales and Service Cloud to meet the customer's needs

Question 4

Creating a new employee

Managing business roles

Setting up user access rights and restrictions

Creating and managing business roles

Discovering accounts and contacts

Discovering products and internal price lists

Setting up an organizational structure

Defining complex territory hierarchy structures

Managing master data

Question 5

Question 6

Question 7

Integration with SAP S/4HANA and SAP CRM

Integration with Groupware

Integration with social media

Integration with SAP Field Service Management (SAP FSM)

Discovering integration

Utilizing data migration templates

Transferring data to SAP Sales and Service Cloud

Setting up workflows and approval processes

Customizing screens

Discovering mashups

Creating extension fields

Modifying page layouts

Configuring personalization and extensions

Discovering different mobile access options

Integrating mobile devices with SAP Sales and Service Cloud

Exploring the opportunity analysis report and viewing dashboards with KPIs

Creating custom reports

Utilizing reports and analytics

Determining go live activities

After Go-Live

Preparing to Go Live

SAP Sales and Service Cloud – Admin

This learning journey teaches you to configure features of SAP Sales and Service Cloud such as setting up the system, configuring fine tuning, personalizing features and getting ready for Go Live.

1_bkibtndy (video-connector) - 2023-12-04T00:32:25.485Z

SAP Sales and Service Cloud Administration

Welcome to SAP Sales and Service Cloud. If you're a new administrator, functional consultant, or just want to learn how to configure SAP Sales and Service Cloud, this learning journey is for you. With 11 guided lessons, you'll start with key features and functions, how to prepare for your implementation project, how to configure all of the components needed to set up the project, how to use and manage reports to analyze your data and make informed decisions, and finally, how to identify and manage the go live activities. Let's get started.

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

SF Live events (sf-live-events) - 2024-09-01T04:00:07.695Z

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience



SF Live events (sf-live-events) - 2024-07-10T04:00:01.605Z

SF Live events (sf-live-events) - 2024-09-04T04:00:00.745Z

SF Live events (sf-live-events) - 2024-10-07T18:51:46.742Z

SF Live events (sf-live-events) - 2024-10-07T18:51:58.112Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.709Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.018Z

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

SF Live events (sf-live-events) - 2025-01-27T14:29:20.351Z

SF Live events (sf-live-events) - 2025-02-06T20:30:20.559Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

SF Live events (sf-live-events) - 2025-01-28T18:12:48.262Z

SF Live events (sf-live-events) - 2025-01-28T18:12:48.997Z

SF Live events (sf-live-events) - 2025-02-06T20:30:21.141Z

SF Live events (sf-live-events) - 2024-07-16T00:09:32.600Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP Sales and Service Cloud

SF Live events (sf-live-events) - 2024-09-05T04:00:04.613Z

SF Live events (sf-live-events) - 2024-09-03T04:00:02.214Z

SF Live events (sf-live-events) - 2024-08-01T04:00:01.416Z

SF Live events (sf-live-events) - 2024-08-23T04:00:01.289Z

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-03-13T16:47:44.118Z

SF Live events (sf-live-events) - 2025-01-28T17:02:45.929Z

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

SF Live events (sf-live-events) - 2025-01-28T17:02:46.583Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

SF Live events (sf-live-events) - 2025-01-28T17:03:56.338Z

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Meet SAP Customer Experience Solutions - SAP Sales Cloud and SAP Service Cloud

SF Live events (sf-live-events) - 2025-01-28T17:03:57.146Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-01-29T14:27:27.515Z

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Meet SAP Customer Experience Solutions - SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2025-01-29T14:27:57.885Z

Meet SAP Customer Experience Solutions: SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2024-09-20T07:24:52.032Z

Meet SAP Customer Experience Solutions ? SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-01-29T14:27:58.735Z

SF Live events (sf-live-events) - 2025-01-28T17:02:15.763Z

Meet SAP Customer Experience Solutions – Integration and Extensibility Options

Meet SAP Customer Experience Solutions - Integration and Extensibility Options

SF Live events (sf-live-events) - 2025-01-28T17:02:16.577Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2024-07-12T04:00:03.367Z

Grow your Skills in SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2024-10-17T12:12:13.769Z

Grow your Skills in SAP Customer Experience Solutions


SF Live events (sf-live-events) - 2025-01-29T20:30:26.179Z

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

SF Live events (sf-live-events) - 2025-01-29T20:30:25.472Z

Configuring SAP Sales and Service Cloud as an Administrator

SAP Sales and Service Cloud – Admin

Introducing SAP Sales and Service Cloud

Preparing for the implementation project

Preparing SAP Sales and Service Cloud to meet the customer's needs

Creating and managing business roles

Managing master data

Discovering integration

Transferring data to SAP Sales and Service Cloud

Configuring personalization and extensions

Integrating mobile devices with SAP Sales and Service Cloud

Utilizing reports and analytics

Preparing to Go Live

Record of Achievement

Pass all the quizzes and receive a digital badge

Configuring SAP Sales and Service Cloud as an Administrator

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