Understanding S-User IDs and SAP for Me

Objective

After completing this lesson, you will be able to identify how to access resources within the SAP landscape, including the use of S-user ID, SAP Universal ID, and SAP for Me.

Prelude

When an SAP contract is finalized, the customer nominates a Technical Administrator (also called IT Contact), who will:

Receive all communications to access their SAP product (including provisioning and welcome e-mails).
Be allocated the first S-user ID.
Note
SAP creates the first S-user ID only and assigns it the highest level of authorization, which makes it a so-called "Super Administrator" (Super Admin) or, in case of an already existing SAP cloud customer, a "Cloud Administrator" (Cloud Admin). The Super/Cloud Administrator is responsible for assigning additional S-user IDs to those within their organization.

If your company is a new SAP customer and does not have any S-users yet, the IT Contact will receive an e-mail with their new S-user ID credentials as a Super Admin.

S-user ID

1. What is an S-user ID?

An S-user ID is a unique SAP identification required to access SAP resources reserved for SAP customers and partners, such as SAP for Me, case management, product documentation, training courses, and software downloads. The S-user ID contains the letter ‘S’ followed by 10 numbers (e.g. S1234567890).

Click here to learn more on how to set up your S-users.

2. Don't Have an S-user ID?

The Super Admin or Cloud Admin is the S-user responsible for creating new S-user IDs and maintaining authorizations for all S-users.

Once the new S-user ID is requested, the user will receive an e-mail with an activation link, which is valid for 10 days.

If you haven't received the S-user ID e-mail or don't know who in your company can create it for you, you can either:

Contact the SAP Customer Interaction Center (CIC) for help, via chat, phone, or e-mail.
Ask a colleague with an S-user ID to find in SAP for Me the list of all the administrators at your company.

Hint

If there is no Super Admin assigned to your company or the initial access information is lost, then you can use the User Onboarding Token. This is a digital code found on the SAP contract (available for cloud products) that can be used by anyone at the customer to identify the IT Contact and create a Super Admin.

Note: A token becomes active and can be used as soon as the customer receives the sales order. It can be used only once and must be utilized within two months of its creation.

For more information, visit the User Onboarding Token support page.

Additional Information

Learn more about the User, Authorization, and Administrator Concept.
How does a Cloud Administrator add/remove S-user ID authorizations - SAP for Me.
SAP assists customers and partners in their responsibility for user administration by assigning an expiration date to all S-user IDs. The S-user ID lifetime process helps protect your company's sensitive information and ensures compliance with pertinent data protection regulations (e.g. GDPR). What does an S-user lifetime process look like?.
How do I grant access to my implementation partner?.

SAP Universal ID

An SAP Universal ID provides easier access to SAP sites and serves as a wallet for managing your SAP user identities. With an SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your SAP user identities, enabling you to easily switch between S-user IDs and manage your account profile.

With an SAP Universal ID, you can:

Take control of your experience: Own and manage your personal SAP identity.
Keep your account for life: Use it wherever you go, regardless of where you work.
Use one login for all your accounts: Manage one account and password by linking all your existing company accounts (S-user IDs) into one universal account.
Preserve your achievements: Maintain your training completions, certifications, and contributions to SAP community forums and discussions, even when you switch organizations or change your e-mail.

Note

SAP Universal IDs are to be created by individual users, and not their company’s Super/Cloud Administrator.

Steps to Create the SAP Universal ID

Access Request an SAP Universal ID, click "Get Started", and fill in the information prompted on the screen.
After completing the form, you will receive a verification code via e-mail, which must be entered within 15 minutes.
With your new SAP Universal ID, linked to a valid S-user ID, you can now access SAP resources such as SAP for Me portal, SAP Community, SAP training courses and more.
Alternatively, follow the instructions in this video.

Note

If you already have an SAP Universal ID, the list of linked S-user IDs will appear when you click on the link provided above. You can use the + Link additional accounts option at the bottom of the screen to link additional S-user IDs if needed.

SAP for Me

Now that you have your S-user ID linked to your SAP Universal ID, you will be able to access SAP for Me portal.

1. What is SAP for Me

SAP for Me is your license-free digital companion, providing immediate guidance to the best solutions for you. Think of it as your personal dashboard for all things SAP.

It aggregates important alerts, metrics, and insights about your SAP product portfolio into a single access point. This portal speeds up major activities to ensure best-run processes and enables simple, fast interactions with SAP.

By consolidating all the necessary information for your portfolio in one place, SAP for Me makes disparate information a thing of the past.

2. SAP for Me Key Features

Cross Capabilities
Home	Receive personalized onboarding along with an overview of the portal and its functions. Customize the portal to align with your interests and adjust settings, such as language preferences.
Calendar	This section helps you to keep track of your appointments and see release dates, SAP security patch days and events for cloud services at a glance. You have the option to customize this area.
Reporting	The reporting tool analyses the history of your support-related data, product portfolio and approaching renewals, support contracts, system landscape, cases and more.

Functional Dashboards
Finance & Legal	Check your SAP orders, licenses, invoices, consumption, and balance statements in the Finance & Legal section.
Portfolio & Products	Get a comprehensive overview of your products, including roadmaps and innovations in the Portfolio & Products space.
Services & Products	Check support cases and manage maintenance and support issues for your company in the Services & Support dashboard.
System & Provisioning	Manage your cloud and on-premise systems as well as their status and availability in the System & Provisioning division.
Users & Contacts	Keep track and organize your users and contacts.

3. Accessing SAP for Me

Go to https://me.sap.com/ and select "Sign In".

Additional Information

Note that some capabilities require special authorizations that a Super Admin or Cloud Admin within your company can grant to other S-user IDs.
To access more in-depth information, visit:
- SAP for Me Initial Access and User Setup
- SAP for Me Online Help
If you experience any issues, the SAP Customer Interaction Center (CIC) is there to assist you with queries, such as navigating in SAP for Me or S-user administration.
Leverage the SAP for Me mobile app.

Conclusion

Having an S-user ID provides access to SAP for Me, the single entry point to manage and monitor all SAP licenses and information related to SAP. An S-user ID is required to access gated information on the SAP Support Portal, join discussions in the SAP Community, book an SAP training course, or download product documentation.

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