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cleanFiles/bookmap_C4H562_pt-BR_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-05-28T08:40:49.000Z

Maintaining Number Ranges for Service Objects

Configuring Custom Party Roles for Service Objects

Creating Categories for Registered Products

Creating a Registered Product in SAP Service Cloud Version 2

Creating a Warranty in SAP Service Cloud Version 2

Managing Installed Bases 2

Using Functional Location and Product Installation Points

Avaliação

Criar objetos de serviço

Creating a Case Type

Using the Case Designer

Adding the Party Schema

Customizing the Status Schema

Extracting Business Information from Cases

Configuração do Case Management

Configuring Service Categories

Configuring a Service Level Agreement

Configuring Case Routing

Configurando elementos de serviço

Configuring Email Channel

Configuring Email Template

Configuring Phone Channel

Configuração de canais de comunicação

Configuração de operações de serviço no SAP Service Cloud Version 2 

The course in part of 2 course offering which will enable you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.