Configuring Custom Party Roles for Service Objects

Objective

After completing this lesson, you will be able to set up a party role for a service object in SAP Service Cloud Version 2.

Custom Party Roles

In SAP Service Cloud Version 2, custom party roles can be maintained for the following service objects.

  • Registered Product
  • Functional Location
  • Installed Base
  • Installation Point
Custom Party Roles UI

With the configuration of additional custom party roles, the administrator can enhance the assignment options for the selected objects in the service objects, such as Registered Product.

Adding Involved Party for Custom Party Roles

Summary

  • Explored custom party roles for registered service object: Product, functional location, installed base, and product installation point.
Learning
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