Creating Categories for Registered Products

Objective

After completing this lesson, you will be able to configure a category for a registered product in SAP Service Cloud Version 2.

Categories for Registered Products

Finished products sold to end consumers are categorized based on the industry or the type of products. For example, for a bicycle manufacturing company, the categories of finished products could include:

Category Examples

Road bicycles
Mountain bikes
E-bikes
Foldable bikes

Note

To create a Registered Product in the system, you must first create a Category of a Registered Product for it to go into

Registered products, category, description, serial ID and action are highlighted

Administrators can configure the categories of finished products in SAP Service Cloud Version 2 by navigating to Settings→Registered Products→Categories

Follow these steps to create a new Category for Registered Products:

Enter the new Category ID
Enter the new Category Description
Enable the Serial ID Optional

Select the check mark to confirm the Action

Creating a Category for a Registered Product in SAP Service Cloud Version 2

The following video demonstrates how to create a category for a Registered Product in SAP Service Cloud Version 2.

Video Summary

Go to the User Menu, choose Settings, and then select All Settings.
Scroll down to locate the Categories tile and click on it.
Select the Create option to add a new Category.
Enter the Category name and description as Customer Equipment; no changes are needed for the Serial ID.
Save the new Category by clicking the checkmark.

Summary

Registered Products must belong to a category before they can be created in the system.
Categories help organize finished products by type or industry.
Administrators can create and manage categories in SAP Service Cloud Version 2 through the Settings menu.
Creating a category requires defining an ID, description, and confirming serial number settings.

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