Key Takeaways
1. The job profile is the agent's blueprint and system prompt foundation.
- The Job Profile integrates all prior design decisions (problems, tasks, roles) into a single, cohesive document that serves as the foundation for the agent's system prompt.
- If designing a multi-agent system, teams should split into smaller groups, with each focusing on creating a complete Job Profile for their assigned specialist.
2. Responsibilities start with selected tasks and include supporting actions.
- When defining Main Responsibilities, participants should primarily list the tasks selected in the previous phase. The facilitator's role is to ensure that these tasks are clear and, when necessary, encourage refinement or the addition of context.
- The team must also identify supporting responsibilities that are needed to ensure that the main tasks can be executed successfully.
3. Knowledge and considerations define expertise and rules.
- The Experience and Knowledge section lists the expertise (for example, airline policies, past customer preferences) the agent needs. Any knowledge listed should be accessible to the agent via a document, database, or knowledge base.
- The Considerations section captures the implicit rules, workarounds, and lessons learned from experienced human employees, guiding the agent toward achieving high-quality results.
4. Define context and impact for value and scope.
- The Job Context clearly defines the situation in which the agent will be needed, clarifying its scope and when it should become active.
- The Impact section forces the team to articulate the agent's value proposition and the consequence of failure, reinforcing why it is important that the job gets done right and setting the stakes for configuration.
5. Tools are the agent's superpowers and action mechanisms.
The Tools and Data exercise defines how the agent performs its tasks. Tools (like Systems Integrator, Document Analyzer, or Multi-Agent Interface) allow the agent to capture information and execute actions in its environment.
Participants must be specific when selecting tools, detailing what systems need to be integrated and why, ensuring the agent has the necessary access to perform its responsibilities.