Before beginning the activation process, SAP Concur recommends reviewing the Joule Base Entitlement Activation Guideto get an idea of the necessary steps to complete the process.
The steps below show how to activate Joule Base with SAP Concur solutions. The activation steps for Joule Premium for SAP Concur solutions will be similar.
| Step 1: Purchase Joule Base |
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- Preparation
- For customers with an SAP account:
- Log into SAP4Me
- Obtain the S-user id of the person who is going to purchase Joule. This is typically someone with the SAP4Me super admin user role
- Verify and note the default SAP account number
- Verify and note the default BTP global account ID
- For customers without an SAP account:
- No action is necessary, proceed to point two.
- Navigate to the SAP Concur App Center and choose Joule Base for SAP Concur as shown in the following image.
- Read the page and visit the links
- Review the AI terms
- Select the Visit SAP Store button
Note Customers can skip the SAP Concur App Center and navigate straight to sap.com or order Joule Base through their SAP Account Executive, if they have one. - SAP Store
- For customers with an SAP account:
- Login with the s-user account ID as noted in preparation - do not use email address because email addresses can be associated with multiple SAP account IDs - the SAP Store may auto-select an incorrect account.
- Select the BTP global account that was noted in preparation (do not create a new BTP global account)
- Check out the Joule base entitlement
- Review the basket and place the order
- For customers without an SAP account:
- Register as a new user via the registration link located in the bottom left - it may take a while before the account is active
- Register your company
- Optionally select an additional technical user - this person will become a S-user with access to SAP4ME and SAP Support in addition to the registered user
- Check out the Joule base entitlement
- Review the basket and place the order
Note Purchasing an s-user should immediately receive a preliminary order confirmation e-mail and a final order confirmation e-mail within 2 business days.
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| Step 2: Pre-configuration Steps |
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- Submit Service Now support ticket in SAP4Me to Provision Identity Services for Concur
- If the customer has implemented IAS with SSO for another SAP solution, then the following information is needed:
- Component: BNS-CON-SSO
- Case Type: Single Sign On
- Queue: Interface - Single Sign On
- Inventory Group: Expense Solutions
- Subject: "Set up SAP Cloud Identity Services for Concur"
- Case description: "We are implementing Joule for Concur and need to set up SAP Cloud Identity Services for Concur. We have set up IAS for <list of SAP solutions>. Our SAP customer number as listed in SAP4Me is: <your sap customer number>. Please route this request Expense Solutions."
- If the customer has not implemented IAS with SSO for another SAP solution, then the following information is needed:
- Component: BNS-CON-SSO
- Case Type: Single Sign On
- Queue: Interface - Single Sign On
- Inventory Group: Expense Solutions
- Subject: "Set up SAP Cloud Identity Services for Concur"
- Case Description: "We are implementing Joule for Concur and need to set up SAP Cloud Identity Services for Concur. We have NOT set up IAS for other SAP Solutions. Our SAP customer number as listed in SAP4Me is: <your sap customer number>. Please route this request to Expense Solutions."
Note This support ticket is necessary for SAP Concur to match the SAP customer number with our internal records and to decide whether automation of the identity provisioning can be used. Customers can find the SAP customer number using these steps. - EAC only - allowlist
- Verify BTP global account ID and data center location (for most customers either EU10 or US10)
- Provide BTP global account ID and Joule data center to product manager to get customer on the Joule EAC allowlist
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| Step 3: Joule Base Entitlement Configuration Steps |
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- Request provisioning of Identity Services in Concur admin - currently this automation step is only available when IAS with SSO has not been set up for other SAP solutions. If IAS with SSO is already implemented then customers must follow these instructions: SAP Cloud Identity Services
- Configure BTP, IAS and IPS
- Create or Import users in IAS. Once the implementation of Identity Authentication Service as SSO for Concur is done, please proceed to create/import users into Identity Authentication Service following: SAP Cloud Identity Services. This will create/import users with a unique identifier across SAP that is Global UUID.
- IPS provisioning. Once the implementation of Identity Provisioning where Concur is set up as Target system and Identity Authentication as Source System is done, please proceed to run the IPS provisioning job following Target System: SAP Concur - Next Steps. This will provision users from Identity Authentication into Concur with Global UUID.
- Verify Joule is enabled in SAP Concur
- Run Joule Booster
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