| Price | Available at no cost to customers for initial launch. SAP Concur reserves the right to charge for future releases. |
| Contracting and Pre-requisites | Professional and Standard edition customers must possess an SAP BTP license. SAP Concur customers can access a base version of SAP BTP at no cost. To sign up for SAP BTP or activate Joule for existing BTP customers, go to the SAP Concur App Center to begin the process. |
| Country/Language Availability | Available globally. Not available for CCPS (Concur Cloud for Public Sector) at launch. Available in 11 languages at launch with English (US) by default, the full supported list can be found here. Joule is planned to support all SAP languages in the future. |
| Module Availability | Available only for Concur Travel and Concur Expense at launch. Can only be enabled for the whole instance, not user level. It can be made available in a production sandbox environment. |
| Policy Check | Not available at launch. The SAP help portal is accessible for support. |
| Mobile | Not available at launch. |
Answering Common Questions
Objective
After completing this lesson, you will be able to answer common questions related to Joule with SAP Concur Solutions.
Frequently Asked Questions
Additional Queries
| What are the terms and conditions? | |
| How is Joule different from WalkMe? | Concur User Assistant by WalkMe provides contextual help throughout the product and can be configured to the customer’s preferences, whereas Joule functions out-of-the-box and requires user engagement through its interface. |
| How will my data be used? | Review our data processing agreement, customer facing page on data processing FAQs and resources, and the SAP AI Ethics Policy. |
| Why is the SKU titled "pay as you go"? Does that mean I will incur costs to leverage Joule? | SAP Concur customers can use SAP BTP for Joule at no additional cost. This includes Build Work Zone (foundational) and Identity Authentication service/Identity Provisioning service. Therefore, if a customer is using SAP BTP only for Joule Base with SAP Concur, there are no additional costs. Joule Premium will be a charged for solution. |
| We want to cancel User Support Desk and instead leverage Joule. | Upon release of Joule with SAP Concur, the conversational help search will support the help portal documentation. It does not provide the same level of support end users receive with User Support Desk. User Support Desk offers personalized, live assistance from SAP Concur representatives who understand the system's configuration and capabilities based on corporate policies/rules, as well as supported mobile platforms. It also provides multilingual support. |
| Our company does not allow the use of AI enhanced software, so we cannot sign this. | Customers are encouraged to read the SAP AI Ethics Policy. |
Additional Resources
- Get Started with Joule
- This deck provides an overview of Joule from an end user perspective. Understand how and when to use Joule, and where to get started. Click through a quick-start handbook for effective Joule prompts.
- Link to slide deck.
- Joule Base Entitlement
- This guide provides SAP customers with a clear, step-by-step overview of the Joule Base ordering process in the SAP Store. It outlines the required steps to request, activate, and access Joule Base within supported SAP cloud solutions.
- Link to guide.
- Provisioning and Implementing Joule Learning Journey
- This training course covers the basics of Joule and how it integrates with SAP services.
- Link to Learning Journey.
- Joule with SAP Concur Solutions Customer FAQ
- This document contains the most commonly asked questions about Joule with SAP Concur solutions.
- Link to FAQ.
- SAP Concur Solutions AI Resources
- The location within the SAP Help Portal with helpful information about the AI features of SAP Concur. On the left side of the screen is an area focused on Joule and the SAP Concur use cases.
- Link to Resources.
- Joule Capabilities in SAP Concur Solutions
- The location within the SAP Help Portal listing the current capabilities of Joule in SAP Concur. The left hand menu has links to the capabilities of Joule in other SAP products as well.
- Link to Joule Capabilities.
Summary
- Joule is available globally for Concur Travel and Concur Expense, but not for Concur Cloud for Public Sector (CCPS) at launch.
- There are no additional costs for using Joule Base with SAP Concur.
- Setup requires an SAP Business Technology Platform license; activation and setup begin in the SAP Concur App Center or via the Joule Base page on sap.com.
- Joule provides efficient, self-service help but does not replace the personalized support from the User Support Desk.