Discovering the SAP Business Technology Platform

Joule is the SAP AI copilot that works across all SAP solutions. To enhance Joule's capabilities beyond just one application, Joule uses the SAP Business Technology Platform (SAP BTP). This means that a user working in SAP SuccessFactors who has a question about their expense report in SAP Concur can access Joule from within SAP SuccessFactors and ask a Travel & Expense related question and vice versa.

SAP BTP offers essential tools and services such as application development, automation, integration, data analytics, and artificial intelligence. These tools are designed to work smoothly together, allowing businesses to create advanced applications, link different systems, and gain useful insights from their data.

Many customers who have SAP Concur as their only SAP product may ask why they have to use another SAP tool to access Joule. Here is a full answer:

• Joule is built on SAP BTP, which provides a central architecture for integrating applications.
• One of the core services of SAP BTP is SAP Cloud Identity Services, including Identity Authentication service and Identity Provisioning service.
• When enabling Joule with BTP, customers must configure Identity Authentication service with SAP Concur solutions and other systems used with Joule.
• Identity Authentication service allows Joule to identify users across all applications. This enables cross-application functionality (for example, a user in SAP SuccessFactors can interact with Joule about Concur Travel & Expense and get personalized answers or updates).
• SAP BTP and Identity Authentication service together ensure Joule can identify users/employees across different SAP applications, supporting seamless user experiences, and data consistency.

• SAP Business Technology Platform connects all SAP applications and enables Joule to work across multiple SAP solutions.
• Joule, the SAP AI copilot, uses SAP Business Technology Platform to access data and answer questions from any SAP solution.
• SAP Business Technology Platform offers tools for application development, automation, integration, data analytics, and artificial intelligence.
• SAP BTP and Identity Authentication service together ensure Joule can track users/employees across different SAP applications, supporting seamless user experiences, and data consistency.