Explaining Customer Centric Process Design

The registration and account maintenance function enables the department of revenue to interact with the taxpayer using multiple channels such as the Internet, telephone, batch upload, and paper. Guided procedures facilitate the registration process, supporting a single view of the taxpayer while accommodating all revenue types, both form-based (self-assessed) and object-based taxes (such as vehicle or property taxes). Registration and account maintenance also provides for filing frequency and filing obligation record creation, and can trigger coupon books, confirmation letters, and additional processes.

The taxpayer overview provides tax officers with a holistic overview of all taxpayer-related information, such as filed tax returns and other tax forms, account balances, and interactions. From the overview, the tax officer can trigger follow-up activities such as amending tax returns and changing facts.

The system allows the submission of various types of tax submission forms (for example, tax returns, registrations, or refund requests), as amended and joint returns, through multiple channels such as paper, fax, batch upload, and the Internet. These channels can also be used to capture return data to facilitate tax return filing and remittance processing.

The SAP Business Rules Framework (BRFplus) rules engine automatically confirms the tax return data to satisfy the filing obligation record. The data is checked against previously posted or currently received payments, and penalties and interest for late filing and late payment are calculated. This process can be run in actual or simulated mode. If run in actual mode, the resulting calculated tax liability proposed by the BRFplus generates a billing document that serves as the basis for the next two documents in the process chain produced when SAP invoicing (individual or mass) is executed. The first document represents the open item tax liability and is posted to the taxpayer's account. The second document represents the print media needed to produce additional notices of tax action to send to the taxpayer. If exceptions are raised, the tax return is routed to the appropriate tax officer utilizing the officer's organizational management assignment.

BRFplus allows business analysts to configure rules for form-based processes such as tax returns, registrations, or refund applications based on SAP BRFplus. Users can set up rules for the creation and changing of business objects such as business partners (taxpayers) or contract objects as well as define, how forms should be confirmed within the context of tax and revenue management processing.

If exceptions occur work items are created and can be routed to organizational assignments, such as tax officers or tax units. The corresponding supervisors of a tax unit or tax department can view the work item assignments and actively manage the workload, for example, re-assigning work items.

Once the tax return has been automatically validated and exceptions have been raised and routed to the tax officer work center, the tax officer can begin to resolve the exceptions. Within the tax officer work center, additional correspondence can be triggered, and taxpayer details and the account balance can be accessed and analyzed. The status of the return is managed manually, and once the exceptions are resolved, the tax return is finalized and released for billing.

Amendments correct previously filed tax returns and are initiated either by the tax authority or the taxpayer. Customers can configure amendment actions that define the possible changes to a tax return. Tax officers can change the header data, void tax returns, or amend the tax return straight to zero, for example. All actions have respective authorization control and can trigger the reevaluation of all existing accounting documents, including interest, penalties, and existing payments.

Generate refunds due to overpayments from taxpayers or process refund requests.

Create and manage incoming and outgoing correspondence in the Document Management Services.

Tax agencies can use the Business Rule Framework to calculate the tax liability for tax objects (such as vehicles and property) based on the tax object's attributes.

Documents represent the financial transactions either created through invoicing as a result of a tax return, manually, or through an external interface from a legacy system.  

This process is used to manage cash and non-cash security deposits, such as savings accounts and payment guarantees.

By utilizing payment and check lots, you can process incoming and outgoing payments, outgoing checks, and credit card payments. Also, the cash journal can manage your organization's cash desk structure and handle incoming and outgoing manual payments.

This process provides electronic data exchange between organizations and banks for automatic payment regulation to include bank collections, credit card payments, and outgoing payments through different payment methods.

This process allows for account maintenance of debit entries and credit memos. Doubtful receivables may be written off. Refunds or credits can be processed through different payment methods. The process may create repayment notes or handle refunds through a credit clarification list. Corresponding taxpayer notices can be created, such as account balances and statements. Correspondence of different accounts can be sent to a common address or alternative correspondence addresses. The layout of the correspondence can be defined in a flexible way.

The enhanced revenue distribution functionality provides tax agencies the ability to distribute taxes based on actual and projected revenues collected. This becomes important as some State and Local governments distribute revenues based on actual and projected revenues collected and other governments distribute only cash-based revenues or accrued revenues (excluding projections). Tax revenues may be distributed to the same internal organization and fund as originally assigned during the tax liability creation, but could also be distributed to different levels in the organization and to external organizations and State Funds. The agencies may also perform multiple levels of revenue distribution and/or allocation depending on specific revenue types.

With this business process, you can handle doubtful and irrecoverable debts.