Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

Choose the correct answer.

Define the document fields to be extracted, specify the actions to be performed during extraction, and identify the input sources.

Define a case type, define document fields and an input source.

Define an iFlow, define a case type and connect these two to ensure automatic extraction of data from cases and attachments.

Define a business document extraction schema, add it to an iFlow and attach both to a case type.

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An extraction of data from cases or case attachments.

An evaluation of a customer's satisfaction grade based on past interactions and a ticket at hand.

An estimation of how long it could take to resolve the case at hand.

Similar cases that might help in resolving the case at hand.

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To read documents attached to a case and extend it with background information about the customer to create more context.

To formulate a response for a case based on the information available in the attached documents.

To enable the large language model to better understand the document and identify the fields that need to be extracted.

To write a summary of past interactions using ai, to better understand the case at hand.

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Under the Outbound Configuration section.

In the Designer tab.

Under iFlow Input.

Within the Code List configuration.

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It can be used to process the payment and ensure the supplier gets paid.

It can be used to reach out to the related department and ask to process the payment.

It can be used to retrieve real-time invoice information from a backend system like S/4HANA.

It can be used to create a new invoice for the supplier automatically.