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Implementing SAP S/4HANA Cloud, public edition - Service Management
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Monitoring Service Performance (43B)
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Introducing SAP S/4HANA Cloud Public Edition, Service
Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
15 min
Getting to Know SAP S/4HANA Cloud Public Edition, Service
15 min
Finding the Required Business Roles and Business Catalogs for a Solution Process
7 min
Accessing All SAP Enable Now Simulations
5 min
Quiz
Working with Service Orders and Service Confirmations (3D2, 6GS)
Introducing Service Order Management and Monitoring
34 min
Creating Service Orders and Service Confirmations
27 min
Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
18 min
Using Detailed Features of the SAP Fiori App Manage Service Orders
45 min
Using Additional Functionality Related to Standard Service Processes
41 min
Using Service Order Management with Advanced Variant Configuration
12 min
Quiz
Procuring Materials to Execute Service Orders (3NI)
Introducing Procurement for Service Management
7 min
Explaining the Process Steps and Business Roles for Procurement for Service Management
24 min
Using SAP Fiori Apps to Procure Materials for Service Orders
20 min
Quiz
Creating Service Quotations (4GA)
Introducing the Service Quotation Solution Process
10 min
Explaining the Service Quotation Process Steps
32 min
Using the App Manage Service Quotations
15 min
Quiz
Creating Service Contracts (3MO, 6GU)
Introducing Service Contract Management
17 min
Creating Service Contracts
14 min
Using Additional Functionality Related to Service Contracts
45 min
Using Contract Management with Advanced Variant Configuration
12 min
Quiz
Monitoring Service Performance (43B)
Introducing Service Monitoring and Analytics
10 min
Explaining the Business Roles for Service Monitoring and Analytics
3 min
Using Analytical Apps and Screens
15 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
What are examples of dimensions for comparing and analyzing service orders when using scope item Service Monitoring and Analytics (43B)?
There are three correct answers.
Confirmation status
Readiness for billing
Readiness for goods issue
Confirmation requirements
Average service duration by product
2.
What is an example of a visual filter available on the Service Order Analysis screen which is part of Service Monitoring and Analytics (43B)?
Choose the correct answer.
Service Orders per Service Manager
Service Confirmations due for Processing
Service Orders by Transaction Type
Service Confirmations by Transaction Type
3.
Which view options are available in the SAP Fiori app called Service Management Overview ?
There are two correct answers.
Grid view
Chart view
List view
Table view
4.
Based on which criteria can the issues in service contacts and service orders be displayed when performing a service delivery Issue analysis?
There are three correct answers.
Country and region
Service transaction
Sales organization
Purchasing organization
5.
What is the main business role that a user must have to execute the different analysis options that are part of Service Monitoring and Analytics (43B)?
Choose the correct answer.
Customer Service Representative - In-House Repair (SAP_BR_CUST_SRVC_REP_REPA)
Configuration Expert - Business Process Configuration (SAP_BR_BPC_EXPERT)
Sales Manager (SAP_BR_SALES_MANAGER)
Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)