Running the Customer Service

Objective

After completing this lesson, you will be able to run the service process in SAP Business One.

Exercise: Run the Service Process

To enhance your learning experience, utilize the demo database for SAP Business One to work through the case studies. You have the option to practice using the case study file and then verify your work with the solution file. Alternatively, you can directly refer to the solution for step-by-step guidance accompanied by helpful screen shots.

Practice how to:

  • Sell an item associated with a service contract
  • Create and manage a service call

Case Study: Service Process

Case Study Solution: Service Process

Summary

  • Use the demo database to practice and verify your work with the solution file
  • Run the service process in SAP Business One
  • Practice selling items associated with service contracts.
  • Create/manage service calls.