Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

There are two correct answers.

Lack of suitable CX solutions to solve their requirements

High cost of maintaining many different sales channels

Lack of multi-channel capable CX solutions

Data being in the wrong place or disconnected from business processes

Data maintained in only one format

Choose the correct answer.

Multi-channel support

Secure payment gateways

Real-time inventory management

Robust analytics and reporting tools

On-site customer service centers

Choose the correct answer.

SAP Hybris Commerce

SAP Commerce Cloud and SAP Customer Data Solutions

SAP Emarsys Solutions and the SAP Customer Activity Repository

SAP Omnichannel Promotion Pricing Solution

There are four correct answers.

Use AI to analyze your business processes and achieve greater operational efficiency.

Use the power of AI to make your teams more productive.

Connect your front and backend business processes to help leverage AI and gain more efficiency.

Adapt to new innovations to deliver the best customer experience.

Bring in new changes at your own pace and get the best out of SAP Commerce Cloud

There are five correct answers.

SAP Commerce Cloud

SAP Master Data Management Cloud

SAP Sales Cloud

SAP Customer Data Cloud

SAP Service Cloud

SAP Marketing Cloud