How to prepare for the certification

Objective

After completing this lesson, you will be able to determine the relevant units and lessons within SAP Learning Courses for each exam topic

Scope of this certification

Are you aiming to become a certified SAP Solution Architect for Customer Experience? This lesson provides a structured guide to help you navigate the courses and learning materials necessary to prepare for the C_C4HCX certification exam successfully. It outlines the key areas covered in the exam and directs you to the specific units and lessons within SAP Learning courses of this Learning Journey that you should prioritize.

The SAP Solution Architect for Customer Experience certification (C_C4HCX) validates your understanding of SAP Customer Experience solutions, SAP Business AI, SAP BTP, SAP Integration Suite, and SAP Build. This lesson will guide you through the essential study resources available on learning.sap.com to help you prepare for the exam.

The following sections outline the key topics and the corresponding learning materials you should focus on.

SAP Business Suite and the End-to-end Business Processes (The Intelligent Enterprise)

This section focuses on your understanding of the Intelligent Enterprise, SAP’s Integration Strategy, SAP Business Suite, and the four end-to-end business processes (Lead to Cash, Design to Operate, Source to Pay, and Recruit to Retire).

Study Resources:

From Integration for the Intelligent Sustainable Enterprise course:

  • Unit 1: Introduction and High-Level Overview
  • Unit 3: E2E Business Processes (Part 1): Recruit to Retire and Lead to Cash
  • Unit 4: E2E Business Processes (Part 2): Source to Pay and Design to Operate

Hint

For important information on these topics, refer also to: Modern integration, real results: A strategic playbook for IT leaders to overcome common challenges.

From Exploring the Lead to Cash Business Process in SAP Customer Experience e-learning:

  • Unit 1: Discovering the Intelligent Enterprise
  • Unit 2: Exploring the Use of Artificial Intelligence in SAP CX
  • Unit 3: Examining the SAP Lead to Cash Business Process

SAP Customer Experience solutions

This section covers the features, architecture, integration, configuration, and customization aspects of SAP Customer Experience solutions:

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2
  • SAP Emarsys (SAP Engagement Cloud)
  • SAP Customer Data Cloud (CDC)
  • SAP Customer Data Platform (CDP)
  • SAP Commerce Cloud
  • and SAP Business AI for SAP CX

Study Resources:

All the e-learning courses presented in this Learning Journey for the SAP Customer Experience solution, except for SAP Customer Data Cloud and SAP Commerce Cloud, for which you only need to study the following specific units:

Regarding From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B course, only Unit 1 is required: Introducing CIAM for B2B. The other two courses for CDC in the Learning Journey are required

From Exploring the Technical Essentials of SAP Commerce Cloud course:

  • Unit 1: Introducing SAP Commerce Cloud
  • Unit 2: Performing Configuration and Installation in SAP Commerce Cloud

Within Expanding upon Technical Essentials of SAP Commerce Cloud e-learning:

  • Unit 2: Building and Deploying SAP Commerce Cloud with the SAP Commerce Cloud Portal

As for Mastering the Technical Essentials of SAP Commerce Cloudcourse, these are the units required:

  • Unit 2: Installing SAP Commerce Cloud Composable Storefront
  • Unit 9: Leveraging Additional Information on SAP Commerce Cloud

Hint

Focus on the content presented with the eyes of an Architect, not as a Developer. It can be helpful to get familiarized first to Understanding the Purpose of SAP Commerce Cloud, its Components and User Roles​

SAP BTP, Extensibility Mechanisms and Clean Core

This topic covers SAP BTP concepts, SAP BTP Application Development, in-app extensibility, side-by-side extensibility, SAP Build, and no-code/low-code/pro-code options.

Study Resources:

From Exploring SAP Business Technology Platform course:

  • Unit 1: SAP BTP Strategy: Overview
  • Unit 2: SAP BTP: Architecture and Services
  • Unit 3: Introducing SAP Commerce Cloud
  • Unit 4: SAP BTP: Application Development and Automation
  • Unit 6: SAP BTP: Artificial Intelligence (AI)

Within Extending SAP Sales Cloud and SAP Service Cloud Version 2 using SAP Build Apps e-learning:

  • Unit 1: Extending SAP Sales Cloud and SAP Service Cloud Version 2 with SAP Build Apps (go only with Lesson 1)

Caution

There are no coding questions like syntax, language specifics, or file format details in the exam.

For Clean Core general introduction you can refer to Managing Clean Core for SAP S/4HANA Cloud course.

SAP Integration Suite

This topic covers SAP Integration Suite, in addition to other integration-related topics: Integration Solutions Advisory Methodology (ISA-M), API Management, Integration Advisor, SAP Event Mesh, One Domain Model, and Master Data Integration (MDI).

Study Resources:

From SAP Cloud Platform Integration Service Overview course:

  • Unit 1: Describing the Integration Strategy of SAP
  • Unit 2: Introducing SAP Integration Suite
  • Unit 4: Implementing Cloud Integration

Within SAP Master Data Integration in the Intelligent Enterprise e-learning:

  • Week 1: General Overview and Information
    • Introduction to SAP Master Data Integration (MDI)
    • More about SAP Master Data Integration and SAP One Domain Model

and from Getting Started with SAP Integration Solution Advisory Methodology course:

  • Unit 1: Introducing SAP's Integration Strategy and the Integration Assessment
  • Unit 2: Presenting the SAP Integration Solution Advisory Methodology
  • Unit 3: Describing the Integration Assessment Capability

Hint

These blog posts in SAP Community can help as an introduction as well:

Learning

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