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SAP Service Cloud Version 2 - Consultant Course
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Creating Service Objects
Exploring SAP Service Cloud Version 2
Introducing SAP Service Cloud Version 2 and its New Features
15 min
Initial Engagement, Service Operations and Field Service
10 min
Using AI in SAP Service Cloud Version 2
10 min
Understanding the Customer Service Process
10 min
Understanding the Customer Service Tools and Supporting Resources
30 min
Quiz
Starting Implementation
Defining the Scope
23 min
Getting Ready for Implementation
8 min
Creating Business Roles
18 min
Creating Employees and Business Users for Service
16 min
Tailoring the User Interface for the Business
20 min
Quiz
Performing Master Data Setup
Defining a Service Organization
10 min
Setting Up a Service Organization
13 min
Creating Customer Account Master Data
15 min
Creating Products Master Data
15 min
Quiz
Creating Service Objects
Creating a Registered Product in SAP Service Cloud Version 2
18 min
Creating a Warranty in SAP Service Cloud Version 2
10 min
Using an Installed Base
10 min
Quiz
Setting up Case Management
Creating a Case Type
18 min
Creating the Parties Involved for Cases
6 min
Creating the Statuses for Cases
14 min
Quiz
Configuring Service Elements
Configuring Categories
14 min
Configuring a Service Level Agreement
15 min
Configuring Case Routing
15 min
Quiz
Configuring Communication Channels
Configuring Email
21 min
Configuring Phone
10 min
Quiz
Overviewing SAP Service Cloud Version 2 Integration
Integrating S/4HANA (Cloud and On-Prem)
20 min
Integrating SAP Service Cloud Version 2 with Microsoft Teams
10 min
Integrating AI into SAP Service Cloud Version 2
30 min
Quiz
Exploring SAP Service Cloud Version 2
Introducing SAP Service Cloud Version 2 and its New Features
15 min
Initial Engagement, Service Operations and Field Service
10 min
Using AI in SAP Service Cloud Version 2
10 min
Understanding the Customer Service Process
10 min
Understanding the Customer Service Tools and Supporting Resources
30 min
Quiz
Starting Implementation
Defining the Scope
23 min
Getting Ready for Implementation
8 min
Creating Business Roles
18 min
Creating Employees and Business Users for Service
16 min
Tailoring the User Interface for the Business
20 min
Quiz
Performing Master Data Setup
Defining a Service Organization
10 min
Setting Up a Service Organization
13 min
Creating Customer Account Master Data
15 min
Creating Products Master Data
15 min
Quiz
Creating Service Objects
Creating a Registered Product in SAP Service Cloud Version 2
18 min
Creating a Warranty in SAP Service Cloud Version 2
10 min
Using an Installed Base
10 min
Quiz
Setting up Case Management
Creating a Case Type
18 min
Creating the Parties Involved for Cases
6 min
Creating the Statuses for Cases
14 min
Quiz
Configuring Service Elements
Configuring Categories
14 min
Configuring a Service Level Agreement
15 min
Configuring Case Routing
15 min
Quiz
Configuring Communication Channels
Configuring Email
21 min
Configuring Phone
10 min
Quiz
Overviewing SAP Service Cloud Version 2 Integration
Integrating S/4HANA (Cloud and On-Prem)
20 min
Integrating SAP Service Cloud Version 2 with Microsoft Teams
10 min
Integrating AI into SAP Service Cloud Version 2
30 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
Which of the following entities can be linked to a Registered Product?
Choose the correct answer.
Warranty
E-Mail
Approval
Task
2.
Which of the following entities can be part of the items hierarchy of an Installed Base?
Choose the correct answer.
An Installed Base
A Maintenance Plan
A Case
A Task
3.
Which elements do you need to create a warranty?
Choose the correct answer.
Durance
Product Category
Product
Customer