Exploring SAP Service Cloud Version 2
Starting Implementation
Performing Master Data Setup
Creating Service Objects
Setting up Case Management
Configuring Service Elements
Configuring Communication Channels
Overviewing SAP Service Cloud Version 2 Integration

Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

1.

Which object can you assign if you create a business user?

Choose the correct answer.
2.

Which of the following is one of the main elements of a business role?

Choose the correct answer.
3.

Which of the following configuration elements belong to the pre-configuration steps?

Choose the correct answer.
4.

Which of the following extensibility tools can you use to change the value of a field based on defined conditions?

Choose the correct answer.
5.

Which element can you use to configure SAP Service Cloud Version 2?

Choose the correct answer.
Learning

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