Exploring SAP Service Cloud Version 2
Starting Implementation
Performing Master Data Setup
Creating Service Objects
Setting up Case Management
Configuring Service Elements
Configuring Communication Channels
Overviewing SAP Service Cloud Version 2 Integration

Knowledge quiz

It's time to put what you've learned to the test, get 3 right to pass this unit.

1.

Which Account Types can you use in SAP Service Cloud Version 2?

Choose the correct answer.
2.

Which element is mandatory when you create a new product?

Choose the correct answer.
3.

Which configuration step can you use to assign an employee to multiple teams in the organizational model?

Choose the correct answer.
4.

What's a typical characteristic of an organization model?

Choose the correct answer.
Learning

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