SAP CX AI Toolkit
SAP CX AI Toolkit is an AI-Powered assistant that helps you get the most from your SAP software, by assisting you through your daily tasks, and enhancing your communication with customers. This is the list of its major features:
| Feature | Description |
|---|---|
| Intelligent Customer Profile | Harness data from SAP Customer Data Platform to generate a summary for every engagement that is easy to comprehend . |
| AI Tools | Role specific prompts utilizing CX data to generate discovery questions, summarize accounts, cases and opportunities, write emails, blog and social media posts. |
| Intelligent Q&A | Intelligent Q&A is a powerful tool that can help you find precise answers to work-related questions. It does this by using its comprehensive understanding of your company's content, including past emails, conversations, and files. |
| Smart Scheduling | Smart Scheduling streamlines and optimizes your calendar management, saving you time and ensuring efficient allocation of appointments with personalized AI responses. |
| Record Summarization | Combine CX business data and personal data to generate AI summaries for customers and accounts, cases and opportunities. |
| AI Product Tagging | Unlock the full potential of your products by harnessing the power of AI to extract and enrich your product tags. |
| AI Product Descriptions | Let generative AI transform your customer experience with personalized product descriptions that enrich your catalog data. |
| Visual Search | Improve product discovery - simplifying the process and delivering quick and accurate search results based on AI image detection. |
The SAP CX AI Toolkit enhances SAP CX software usage and customer communication through features like intelligent customer profiling and AI-driven scheduling. It also offers AI tools for role-specific prompts, intelligent Q&A, and visual search to optimize productivity and product discovery.
Intelligent Selling Services for SAP Commerce Cloud
Intelligent Selling Servicesprovides real-time personalization through Recommendations and Merchandising product carousels. It also provides supporting testing, reporting and management tooling to understand, monitor and improve personalization performance. These are the descriptions of the major features provided:
- Recommendations and Merchandising: Promote and advertise goods or services by means of Recommendations.
- A/B Testing: Use A/B Testing to compare 2 product mixes within a product strategy against each other to determine which one performs better. For example, test Personalized Products recommendations versus Personalized Products recommendations skewed towards revenue.
- Multi-site support: Integrate multiple SAP Commerce Cloud e-stores with Intelligent Selling Services.
- Optimize each e-store for its unique audience and business drivers so that each e-store's KPIs can be improved independently.
- Product filtering: Choose whether your recommendations should display or exclude products that are out of stock or in the cart.
- Category filtering: Limit the products shown in a product mix to those from a given category or category tree.
- Fixed products: Place a product in a fixed position in your product mix irrespective of the applied influencers.
Intelligent Selling Services for SAP Commerce Cloud offers real-time personalization through Recommendations and Merchandising carousels, along with testing, reporting, and management tools. It enables A/B Testing for comparing product mixes, supports multi-site integration, allows product and category filtering, and enables fixed product placement for enhanced customization and optimization.
Other AI features
This is the list of Other AI related features in SAP Customer Experience solutions:
| Product | Feature and Description |
|---|---|
| SAP Customer Data Cloud | Account Takeover Protection (ATO) enables prosecuting malicious activity/bad actors while leaving a frictionless user experience for legitimate users. ATO forces malicious users and bots to pass a CAPTCHA challenge while regular users log in unencumbered. |
| SAP Sales Cloud | Search Opportunities by Machine Learning Score: Using advanced filters, search for opportunities based on the score deviations featured by machine learning in the work list. This will enable you to focus and act on opportunities more effectively. |
| SAP Service Cloud | You can use the Text Summarization model to summarize texts in Interactions and the Subject field of tickets. |