Social media integration
Considerations when setting up social media channels:
- What channels will be set up (Twitter, Facebook, etc)?
- How often should import runs be scheduled? Best practice is one channel to one run. For recurring runs, they should have at least 5 minutes between import runs.
- When do we import social media profiles?
- Will we use message handing? Do we want workflow rules to route the social media message to the correct team for processing?
- Will we prioritize social media messages? Perhaps set up and prioritize by Klout score.
- How will we handle operational metrics? Are there Service Level Agreements (SLAs) that we need to stay in compliance with? How will we report on those metrics?